Guest Service Associate - FandB Service

Accor; Bengaluru; Vor Ort; INR 240.000 - 360.000; Vollzeit

Zusammenfassung

Accor in Bengaluru, India is seeking a Guest Service Associate for our Food & Beverage operations. You will be the cornerstone of our guests’ dining experience, greeting guests, taking orders, and ensuring service excellence with a professional, team-focused approach.

You will collaborate with kitchen and bar staff, maintain high standards of cleanliness and safety, and assist in training new team members while supporting inventory and guest satisfaction at every touchpoint.

Qualifikationen

• Service-focused hospitality mindset with passion for guest experience.
• Strong interpersonal and written/verbal communication skills.
• Proven ability to work in a fast-paced, high-volume environment.
• Excellent problem-solving and quick decision-making abilities.
• Experience in guest service, food and beverage service, or similar hospitality role.
• Attention to detail and organisational skills.
• Willingness to work evenings, weekends and holidays as required.
• Knowledge of food safety and basic hygiene practices.
• Good time management and ability to multitask.
• Maintain composure and deliver outstanding service during peak times.
• Eagerness to learn and adapt to new procedures and standards.
• Inclusive attitude and respectful interaction with diverse guests and team members.
• Physical stamina to stand/walk during extended shifts.

Aufgaben

• Greet guests warmly and professionally from arrival to departure.
• Take accurate food and beverage orders with menu knowledge.
• Deliver orders promptly with accuracy and presentation.
• Respond to guest inquiries with empathy and resolve issues with team collaboration.
• Coordinate with kitchen and bar for timely service and quality.
• Set and clear tables following brand standards.
• Monitor guest satisfaction and address concerns.
• Assist in training and mentoring new team members.
• Maintain clean, safe, and organized dining environment.
• Support inventory and restock supplies as needed.
• Adapt to changing priorities in a fast-paced setting.
• Collaborate with other departments to enhance efficiency and guest experience.

Kenntnisse

Guest service

Communication

Teamwork

Problem solving

F&B knowledge

Attention to detail

Flexibility

Multitasking

Customer-focused

Jobbeschreibung

Job Description:

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage operations in Bengaluru, India. In this role, you will be the cornerstone of our guests' dining experience, delivering exceptional service while maintaining the highest standards of professionalism and hospitality. You will work collaboratively with our F&B team to create memorable moments for every guest who walks through our doors, ensuring their needs are anticipated and exceeded at every touchpoint.

• Greet guests warmly and professionally, providing them with a seamless and welcoming experience from arrival to departure
• Take accurate food and beverage orders while demonstrating comprehensive knowledge of menu items, ingredients, and preparation methods
• Deliver orders promptly and efficiently, ensuring accuracy and presentation standards are consistently maintained
• Respond to guest inquiries and concerns with empathy and professionalism, resolving issues creatively and collaboratively with team members
• Maintain clear communication with kitchen and bar staff to ensure timely service and food quality standards
• Set and clear tables with meticulous attention to detail, adhering to established service protocols and brand standards
• Monitor guest satisfaction throughout their visit and proactively address any concerns to ensure a positive experience
• Assist in training and mentoring new team members, leading by example and fostering a supportive team environment
• Maintain a clean, organized, and safe dining environment in compliance with health and safety regulations
• Support inventory management and assist with restocking supplies as needed
• Adapt quickly to changing priorities and guest needs in a fast-paced, dynamic environment
• Collaborate with colleagues across all departments to optimize operational efficiency and guest satisfaction

Qualifications

• Service-focused personality with a genuine passion for food and beverage hospitality
• Strong interpersonal and communication skills, both verbal and written
• Proven ability to work effectively in fast-paced, high-volume environments
• Excellent problem-solving abilities and the capacity to think on your feet
• Demonstrated experience in guest service, food and beverage service, or a similar hospitality role
• Exceptional attention to detail and organizational skills
• Ability to work collaboratively as part of a team while maintaining individual accountability
• Flexibility with scheduling, including availability for evenings, weekends, and holidays as required
• Knowledge of food safety standards and basic hygiene practices
• Strong time management and multitasking capabilities
• Ability to maintain composure and deliver outstanding service during peak service periods
• Willingness to learn and adapt to new procedures, systems, and service standards
• Inclusive mindset with the ability to interact respectfully with diverse guests and team members
• Physical stamina to stand, walk, and move throughout extended service periods
• Positive attitude and professional demeanor in all guest interactions

• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements