GSA - Front Office

SmartRecruiters, Inc.; Mysuru; On-site; INR 240,000 - 360,000; Full time

Job summary

Accor in Mysuru, India is seeking a Guest Services Agent (Front Office) to deliver warm, personalized service and set the tone for every guest's stay. As the first point of contact, you will greet guests, handle check-in/out, manage reservations, and coordinate with other departments to ensure seamless experiences.

A hospitality Diploma or degree and Opera PMS experience are preferred. Join a dynamic team passionate about hospitality and guest satisfaction, with opportunities to grow within

Qualifications

• Diploma or degree in Hotel Management or related hospitality field.
• Experience in front office operations or guest services.
• Proficiency with Opera or similar hotel management software.

Responsibilities

• Greet guests upon arrival and manage check-in/check-out with professionalism.
• Respond to guest inquiries and requests with exceptional service.
• Manage guest accounts, payments, and settlements accurately.
• Personalize each guest's experience by anticipating needs.
• Promote hotel facilities and services to enhance stays.
• Maintain a clean and organized front desk environment.
• Handle guest concerns with empathy and resolve issues promptly.
• Manage reservations, room assignments, and special requests.
• Coordinate with other departments to ensure seamless guest experiences.
• Support day-to-day front office operations and escalate to management as needed.
• Demonstrate resilience during peak periods.

Skills

Interpersonal communication

Multi-tasking

Problem solving

Teamwork

Education

Diploma or degree in Hotel Management

Tools

Opera PMS

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

Are you passionate about creating exceptional guest experiences? We're looking for a Guest Services Agent (GSA) - Front Office to join our dynamic team in Mysuru, India. As the first point of contact for our guests, you will be instrumental in setting the tone for their stay and ensuring they leave with unforgettable memories. This role offers the perfect opportunity to showcase your customer service excellence, problem-solving abilities, and genuine hospitality spirit while working in a fast-paced, collaborative environment.

• Greet guests warmly upon arrival and provide efficient check-in and check-out services while maintaining a professional and friendly demeanor
• Respond promptly to guest inquiries and requests, demonstrating exceptional service orientation and attention to detail
• Manage guest accounts, process payments, and settle accounts accurately and transparently
• Take initiative to personalize each guest's experience by understanding their needs and preferences
• Promote hotel facilities and services strategically, identifying opportunities to enhance guest stays through thoughtful recommendations
• Maintain the reception desk as the organizational hub of the front office, ensuring high standards of cleanliness, organization, and efficiency
• Handle guest concerns and complaints with empathy and decisiveness, working collaboratively with team members to resolve issues promptly
• Manage reservations, room assignments, and special requests with precision and flexibility
• Communicate effectively with other departments to ensure seamless guest experiences and coordinate special services
• Contribute to day-to-day front office operations and elevate any matters affecting hotel interests to management
• Demonstrate resilience and adaptability when managing multiple tasks simultaneously during peak periods

Qualifications

• Diploma or degree in Hotel Management or related hospitality field (preferred)
• Proven experience in front office operations, guest services, or a similar customer-facing role in the hospitality industry
• Excellent interpersonal and communication skills, both verbal and written
• Strong multi-tasking and time management abilities with the capacity to prioritize effectively
• Demonstrated problem-solving skills and conflict resolution capabilitiesHigh level of flexibility and willingness to work varied shifts, including weekends and holidays
• Proficiency with hotel management software systems, particularly Opera (preferred)
• Strong attention to detail and organizational skills
• Ability to work collaboratively within a team environment while also taking independent initiative
• Professional appearance and demeanor with a genuine passion for customer service
• Ability to remain calm, composed, and solution-focused under pressure
• Knowledge of reservation systems and guest management procedures
• Inclusive mindset with the ability to work effectively with diverse guests and team members