Guest Service Associate - Front Office

AccorHotel; Ahmedabad District; On-site; INR 400,000 - 650,000; Full time

Job summary

Accor is seeking a Front Office leader in Ahmedabad to guide a high-performing team and deliver excellent guest service. You will lead by example, ensuring smooth operations and strong stakeholder engagement, with hands-on involvement in front desk processes and team coaching.

The role emphasizes proactive problem-solving, robust communication, and the ability to build lasting relationships with guests and colleagues to uphold Accor’s service standards.

Qualifications

• Service-focused personality essential.
• Leadership experience required.
• Experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Strong networking and communication skills.
• Ability to lead by example and foster a high-performance team culture.

Responsibilities

• Provide effective support to the team to enable services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure quality and appropriateness of customer service; maintain Front Office log book and shift reports.

Skills

Leadership

Team leadership

Communication

Networking

Stakeholder management

Tools

Opera PMS

Job description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required.


• Prior experience working with Opera or a related system.


• Proven ability to build and maintain good relationships with all stakeholders.


• Communicate thoughts, actions and opportunities clearly with strong networking skills.


• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Your team and working environment:

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.