Guest Service Associate - F&B Service

Royal Orchid Hospitality; Tirupati; Presencial; INR 250.000 - 380.000; Jornada completa

Descripción de la vacante

Royal Orchid Hospitality in Tirupati, India, seeks a Front Desk Associate to greet guests, check in, verify reservations, and handle payments at registration and checkout.

You will promote the Royal Orchid Preferred Guest Loyalty Programme, issue room keys, manage house bank, and assist guests with hotel facilities and local attractions.

The role requires mobility and clear communication with guests and team members.

Formación

• Greet guests upon arrival and register them into the computer with reservation details.
• Verify guest address and credit information during check-in.
• Promote the Royal Orchid Preferred Guest Loyalty Programme and recognize members.

Responsabilidades

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Royal Orchid Preferred Guest Loyalty Programme and provide recognition and benefits to all present members.
• Accept payment for guests accounts at registration and checkout; maintain a house bank and deposits.
• Issue room keys and control entrance of safety deposit boxes; post miscellaneous charges as requested.
• Assist in handling mail and facsimiles and provide information about hotel facilities and local attractions.
• Book reservations for guests who approach the Front Desk.

Descripción del empleo

About us

Royal Orchid & Regenta Hotels is one of India s leading and rapidly expanding hotel brands, offering luxurious accommodations and services for business and leisure travelers. With over 120 hotels and resorts across 65+ locations in India and abroad, the brand operates more than 6,000+ rooms in the luxury, upper mid-market, and budget categories. Renowned for its exceptional dining experiences and high-quality service, the brand has established a strong reputation in the hospitality industry. Supported by over 265,000 loyalty members, Royal Orchid is listed on both the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE).

Key Responsibilities

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Royal Orchid Preferred Guest Loyalty Programme and provide recognition and benefits to all present members.

Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.

Book reservations for those guests who approach the Front Desk.

Must be able to walk and stand for the majority of the workday. Length of time of these tasks may vary from day to day and task to task

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

Talking and listening continuously in the process of communicating with guests, supervisors and subordinates.

Must have finger dexterity to be able operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filling cabinets, FAX machines, photocopiers, and other equipment as needed.