Guest Service Associate (F&B Service)

Xandari Resorts (A unit of The Muthoot Group); Alappuzha; On-site; INR 240,000 - 360,000; Full time

Job summary

Xandari Resorts (A unit of The Muthoot Group) in Kerala seeks a Guest Service Associate for F&B Service. You will deliver courteous, efficient service, help ensure smooth restaurant operations, and uphold service standards to maximize guest satisfaction.

The role emphasizes teamwork, strong communication, and adherence to safety and hygiene practices in a fast-paced hospitality setting.

Qualifications

• Minimum Higher Secondary or Diploma in Hotel Management (preferred).
• Experience in F&B service or hospitality is an advantage.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Ability to work in a team and in a fast-paced environment.
• Basic knowledge of food safety and hygiene practices.

Responsibilities

• Welcome guests, escort to tables, and maintain a pleasant dining atmosphere.
• Present menus, explain offerings, and make recommendations.
• Take and relay accurate orders to kitchen and bar.
• Serve food and beverages per service standards.
• Ensure tables are set up, cleared, and maintained during service.
• Monitor guest satisfaction and respond to requests and feedback.
• Coordinate with kitchen and bar for timely service.
• Maintain cleanliness, hygiene, and safety in service areas.
• Assist with mise en place and service preparation.
• Support inventory control and minimize wastage.
• Adhere to company policies and brand standards.

Skills

F&B service experience

Communication skills

Customer focus

Team player

Food safety knowledge

Interpersonal skills

Education

Higher Secondary or Diploma in Hotel Management

Job description

Job Title: Guest Service Associate – F&B Service

Department: Food & Beverage Service

Job Summary

The Guest Service Associate (F&B Service) is responsible for delivering exceptional dining experiences by providing courteous, efficient, and professional service to guests. The role ensures smooth day-to-day restaurant operations, adherence to service standards, and high levels of guest satisfaction.

Key Responsibilities

• Welcome guests warmly, escort them to their tables, and ensure a pleasant dining atmosphere.
• Present menus, provide detailed information on food and beverage offerings, and make recommendations when required.
• Take accurate food and beverage orders and relay them promptly to the kitchen and bar.
• Serve food and beverages in accordance with established service standards.
• Ensure tables are properly set up, cleared, and maintained before, during, and after service.
• Monitor guest satisfaction and respond proactively to requests, feedback, and complaints.
• Coordinate effectively with kitchen and bar teams to ensure timely and efficient service delivery.
• Maintain cleanliness, hygiene, and safety standards in all service areas.
• Assist in setting up and closing the restaurant, including mise en place and service preparation.
• Support inventory control and minimize wastage wherever possible.
• Uphold grooming and personal hygiene standards at all times.
• Handle additional responsibilities as directed by the manager.
• Adhere to and implement all company policies and procedures.
• Serve as a brand ambassador by ensuring consistent brand representation and integrity.

Qualifications & Skills

• Minimum Higher Secondary or Diploma in Hotel Management (preferred).
• Prior experience in F&B service or hospitality industry is an advantage.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Ability to work in a team and in a fast-paced environment.
• Basic knowledge of food safety and hygiene practices.