Guest Service Associate

Ratnamouli Trade Comm; Kamrup Metropolitan; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Yearly Bonus

Free meals

Staff Accommodation

PF Benefits

ESIC Benefits

Career Growth Opportunities

Training & Development

Free Accommodation

Festive Bonus

Provident Fund

Job summary

Ratnamouli Trade Comm in Kamrup Metropolitan, Assam, invites applications for a hospitality professional to deliver exceptional guest service across F&B operations. You will greet guests, take orders, guide menu choices, and coordinate with kitchen and bar teams to ensure timely service.

Maintain hygiene and uphold safety standards in a fast-paced setting. The role requires good communication, team spirit, and the ability to work shifts including weekends and holidays; prior F&B experience is

Qualifications

• Minimum 10+2 qualification; hospitality certification or hotel management diploma preferred.
• Proven communication and interpersonal skills are essential.
• Basic knowledge of food and beverage service standards.

Responsibilities

• Welcome and greet guests warmly and assist with seating.
• Present menus, explain options and provide recommendations.
• Take orders accurately and enter into POS system.
• Serve food and beverages per service standards and maintain hygiene.
• Coordinate with kitchen/bar to ensure timely delivery.
• Check guest satisfaction and address requests; escalate issues if needed.
• Maintain cleanliness of restaurant, stations and equipment.
• Follow food safety and sanitation practices.
• Assist in buffet setup, replenishment, and closing procedures.
• Ensure correct billing procedures and guest payments.

Skills

Good communication

Guest handling

Problem solving

Team player

Shift work

Education

10+2 qualification

Hospitality diploma

Job description

Key Responsibilities

1. Welcome and greet guests warmly, ensuring a pleasant dining experience.
2. Escort guests to their tables and assist with seating arrangements.
3. Present menus, explain food and beverage options, and provide recommendations.
4. Take food and beverage orders accurately and enter them into the POS system.
5. Serve food and beverages according to hotel service standards.
6. Ensure proper table setup, mise en place, and restaurant readiness before service.
7. Coordinate with the kitchen and bar team to ensure timely order delivery.
8. Check guest satisfaction during service and promptly address guest requests.
9. Handle guest complaints professionally and upscale issues to the supervisor when required.
10. Maintain cleanliness and hygiene of the restaurant, tables, service stations, and equipment.
11. Follow proper food safety, hygiene, and sanitation practices.
12. Assist in buffet setup, replenishment, clearing, and closing procedures.
13. Ensure correct billing procedures and handle guest payments accurately.
14. Maintain professional grooming, personal hygiene, and a positive attitude.
15. Follow departmental SOPs, service sequences, and hotel policies.
16. Assist in special events, banquets, and other F&B operations whenever required.

Skills & Qualifications

• Minimum 10+2 qualification; hospitality certification or hotel management diploma preferred.
• 02 years of experience in F&B service; freshers with a positive attitude may also apply.
• Good communication and interpersonal skills.
• Basic knowledge of food and beverage service standards.
• Knowledge of menu items and basic food and beverage terminology.
• Strong guest-handling and problem-solving skills.
• Good grooming, personal hygiene, and professional etiquette.
• Ability to work in shifts, weekends, and holidays.
• Team player with a customer-focused approach.

Overall Responsibility

To deliver exceptional guest service by ensuring professional, courteous, and efficient food and beverage operations while maintaining the highest standards of hospitality, hygiene, and guest satisfaction.

Benefits & Facilities

• Yearly Bonus
• Complimentary Fooding
• Staff Accommodation
• PF Benefits
• ESIC Benefits
• Career Growth Opportunities
• Training & Development

Perks and benefits

Free meal, Free Accommodation, Festive Bonus, Provident fund