Guest Service Associate

The Indian Hotels Company Limited; Mumbai; On-site; INR 400,000 - 500,000; Full time

Job summary

The Indian Hotels Company Limited (IHCL) invites applications for a Guest Service Associate at Ginger Mumbai, Andheri (MIDC). The role focuses on delivering warm, personalised guest experiences at the Front Office to ensure smooth arrivals, during the stay, and during check-out.

You will work in a dynamic hospitality team, handle guest requests, coordinate with other departments, and uphold IHCL's standards of service, safety, and guest satisfaction.

Job description

Title: Guest Service Associate

16 Oct 2026

Business Unit: Ginger Mumbai, Andheri (MIDC)

Department: Front Office

Job requisition ID: 11264

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Behavioural Competencies

• Effective Communication
• Resilience
• Accountability
• Teamwork
• Judgement & Analysis
• Learning Agility

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.