Guest Service Associate

The Indian Hotels Company Limited; Lucknow; On-site; INR 240,000 - 400,000; Full time

Job summary

Indian Hotels Company Limited (IHCL) invites applications for a Guest Service Associate at Taj Palace, Lucknow, in the Food & Beverage department. You will be part of a dynamic hospitality team delivering guest experiences with warmth, efficiency, and professionalism.

The role requires a customer-first mindset, coordinating service flows, handling guest queries, and maintaining the highest standards of service in a busy hotel environment.

Job description

Title: Guest Service Associate

13 Oct 2026

Business Unit: Taj Palace, Lucknow

Department: Food & Beverage

Job requisition ID: 20763

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Essential Job Tasks

Areas of Responsibility

Required Qualifications

Work Experience

Languages Needed in Position

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

• Effective Communication
• Resilience
• Accountability
• Teamwork
• Judgement & Analysis
• Learning Agility

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.