Account Lead

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru seeks an Account Lead to steer a key client account, delivering integrated facilities management and workplace services. You will supervise operations spanning workplace experience, transport, events, hospitality, soft services, and coordination with engineering teams to ensure safe, efficient environments and superior client satisfaction.

Lead cross-functional teams, manage budgets and vendor contracts, and cultivate strong senior stakeholder relationships

Qualifications

• Bachelor’s degree in facilities management, engineering, hospitality, business administration, or related field or equivalent experience.
• 8–10 years of progressive experience in facilities management, workplace experience, hospitality, or integrated services with leadership responsibilities.
• Experience managing integrated facilities management and workplace operations in corporate or multinational environments.
• Strong knowledge across workplace experience services, transport management, events coordination, reception operations, and F&B services.
• Demonstrated ability to manage senior stakeholder relationships and deliver service excellence in KPI/SLA driven environments.
• Strong financial and commercial acumen with budgeting, forecasting, vendor contracts and reporting experience.
• Excellent leadership, communication, and organizational skills; able to manage multiple priorities in a fast-paced environment.
• Working knowledge of health, safety, environmental, and compliance regulations for facilities operations.
• Understanding vendor governance models, sourcing strategies, and outsourced service delivery frameworks.

Responsibilities

• Develop and execute strategic account plans aligning operations with client objectives and long-term goals.
• Serve as primary client contact, building relationships through proactive communication and governance meetings.
• Lead integrated workplace experience programs to enhance engagement, hospitality, wellbeing, and satisfaction.
• Oversee day-to-day facilities management including cleaning, landscaping, pest control, transport, events, reception, and F&B.
• Partner with technical teams to oversee HVAC, electrical, plumbing, life safety systems, and maintenance.
• Drive workplace experience initiatives creating welcoming, efficient service environments for staff and leadership.
• Manage vendor selection, onboarding, performance, compliance, and service quality standards.
• Develop and manage account budgets, forecasts, and reporting; seek cost optimization opportunities.
• Lead and coach high-performing teams; foster inclusive culture where all can thrive.

Skills

Facilities management

Leadership

Stakeholder management

Budgeting

Vendor governance

Health and safety

Communication

Operations management

Education

Bachelor’s degree in facilities management, engineering, hospitality, business administration, or related field

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As an Account Lead, you will serve as the strategic and operational lead for a key JLL client account, ensuring seamless delivery across the full spectrum of workplace and facilities services. This role combines high-level client relationship management with hands‑on operational oversight, requiring a leader who can align business objectives with exceptional workplace and employee experiences. You will oversee integrated facilities management operations including workplace experience services, transport management, events support, food and beverage operations, soft services, and coordination with technical services teams to deliver a safe, efficient, and engaging environment. Acting as the primary liaison between JLL and the client, you will build trusted partnerships, drive operational excellence, and identify opportunities to enhance service delivery, employee engagement, and portfolio performance. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role will play a critical part in delivering innovative, people-focused solutions that elevate the workplace experience.

What sets JLL apart is our culture of collaboration, locally and across the globe, and you will work across multiple teams and partners to create integrated solutions that deliver measurable impact while fostering environments where people and businesses can thrive.

What your day‑to‑day will look like

• Develop and execute strategic account plans that align operational performance with the client’s business objectives, workplace strategy, and long‑term portfolio goals.
• Serve as the primary point of contact for the client, building strong stakeholder relationships through proactive communication, governance meetings, and trusted advisory support.
• Lead integrated workplace experience programs that enhance employee engagement, hospitality, wellbeing, and overall workplace satisfaction.
• Oversee day‑to‑day integrated facilities management operations including cleaning, landscaping, pest control, transport management, mailroom services, events support, reception services, and food and beverage operations.
• Partner with technical and engineering teams to oversee HVAC, electrical, plumbing, life safety systems, and general maintenance activities to ensure optimal facility performance.
• Drive workplace experience initiatives that create welcoming, efficient, and service-oriented environments for employees, visitors, and leadership teams.
• Manage vendor selection, onboarding, performance, and compliance to ensure all service providers consistently meet operational, safety, and customer experience standards.
• Develop and manage account budgets, financial forecasts, and reporting processes while identifying opportunities for cost optimization and operational efficiencies.
• Lead, coach, and develop high-performing teams while fostering an inclusive culture where everyone is empowered to thrive.

Required Qualifications

• Bachelor’s degree in facilities management, engineering, hospitality, business administration, or a related field, or equivalent industry experience.
• 8–10 years of progressive experience in facilities management, workplace experience, hospitality, corporate real estate, or integrated workplace services, including leadership responsibilities.
• Proven experience managing integrated facilities management and workplace experience operations within corporate or multinational environments.
• Strong operational knowledge across workplace experience services, soft services, transport management, events coordination, reception operations, and food and beverage services.
• Demonstrated ability to manage senior stakeholder relationships and deliver service excellence within KPI- and SLA-driven environments.
• Strong financial and commercial acumen with experience managing budgets, forecasting, vendor contracts, and operational reporting.
• Excellent leadership, communication, and organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Working knowledge of health, safety, environmental, and compliance regulations applicable to facilities and workplace operations.
• Strong understanding of vendor governance models, sourcing strategies, and outsourced service delivery frameworks.
• Ability to identify and implement innovative ways of working that improve operational efficiency, workplace experience, and client satisfaction.

Location: On-site - Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail].

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.