Client Experience Executive / Travel Concierge

Ekido Holiday Tours; Mohali, Lahli; On-site; INR 300,000 - 500,000; Full time

Job summary

Ekido Holiday Tours in Zirakpur is seeking energetic professionals with 1-2 years of experience in service roles. The position involves delivering exceptional client experiences and managing relationships with high-value clients.

The ideal candidate has strong communication skills, attention to detail, and a positive attitude. You'll work in a dynamic environment focused on providing luxury travel services and making each client interaction memorable.

Qualifications

• 1-2 years of experience in a service-oriented role.
• Fresh graduates with strong internships in premium service environments may also be considered.

Responsibilities

• Communicate with high-value clients in a professional manner.
• Handle client requests and changes with attention to detail.
• Work with hotels, airlines, and internal teams to execute travel plans.

Skills

Strong communication and people skills

High attention to detail

Positive attitude

Familiarity with email and spreadsheets

Job description

• We are looking for young professionals (1-2 years experience) from service backgrounds who are energetic, driven, and customer-obsessed.
• This is not a sales role.
• It is about delivering exceptional experiences, managing relationships, and ensuring every client interaction feels thoughtful and effortless.

Experience Required

• 1-2 years of experience in a service-oriented role (hospitality, travel, airlines, luxury retail, customer support, relationship management, concierge services, etc.)
• Fresh graduates with strong internships in premium service environments may also be considered.

Key Responsibilities

• Client Interaction & Service
• Communicate with high-value clients in a professional, warm, and confident manner.
• Handle client requests, changes, and queries with speed and attention to detail.
• Understand client preferences and ensure personalised service delivery.
• Coordination & Execution
• Work with hotels, airlines, destination partners, and internal teams to execute travel plans smoothly.
• Track bookings, confirmations, special requests, and timelines.
• Ensure all client-facing information is accurate and well-presented.
• Quality & Attention to Detail
• Double-check itineraries, names, dates, preferences, and special instructions.
• Maintain clear records and client notes for consistent service.
• Anticipate potential issues and flag them early.
• Professional Conduct
• Handle sensitive client information with discretion and confidentiality.
• Stay calm and solution-oriented during urgent or last-minute situations.

Skills & Attributes What Were Looking For

• Strong communication and people skills.
• High attention to detail and follow-through.
• Positive attitude and willingness to take ownership.
• Comfortable working in a dynamic, high-expectation environment.
• Basic comfort with email, spreadsheets, and coordination tools.

Personality Fit

• You enjoy helping people and seeing things through till the end.
• You care about doing things wellnot just quickly.
• Youre reliable, organised, and take pride in being professional.

Why This Role Is Attractive

• Work with Premium clients and Global partners.
• Exposure to luxury travel, hospitality, and high-end service standards.
• Fast learning curve and meaningful responsibility early in your career.
• Be part of a small, quality-focused team where your work is visible and valued.