Luxury Lifestyle & Concierge Manager

Multi Millionaire Man; India; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Multi Millionaire Man is seeking a Luxury Lifestyle & Concierge Manager within our Sales / Business Development team in India. You will develop and manage relationships with HNI/UHNI clients, delivering personalized luxury travel, lifestyle, concierge, and experiential solutions.

You will coordinate with premium hotels, private aviation, yachts, and exclusive partners to create unforgettable experiences, manage client journeys, and drive repeat business.

Qualifications

• Excellent communication and interpersonal skills.
• Strong relationship-building and networking abilities.
• Exceptional client-handling and customer-service skills.
• Ability to interact with HNI/UHNI clients and senior professionals.
• Knowledge of luxury travel, hospitality, lifestyle, and premium experiences.
• Excellent planning and organizational skills.
• Strong negotiation and commercial understanding.
• Excellent presentation and coordination skills.
• Ability to manage multiple high-priority client requirements.
• Attention to detail and confidentiality.

Responsibilities

• Develop and maintain relationships with HNI/UHNI clients and premium contacts.
• Plan and coordinate luxury travel experiences and lifestyle services.
• Coordinate with hotels, airlines, yachts, and premium providers.
• Prepare customized proposals, itineraries, and quotations.
• Negotiate terms with hotels and service partners.
• Manage the client journey from enquiry to post-trip follow-up.

Skills

Excellent communication skills

Interpersonal skills

Relationship-building

Networking abilities

Client-handling and service

Luxury travel knowledge

Planning and organizational skills

Negotiation and commercial sense

Presentation and coordination

Attention to detail

Discretion and confidentiality

Travel and event industry awareness

Education

Graduate/MBA in Travel & Tourism, Hospitality, Sales, Marketing, Business Management, or related field

Job description

Designation: Luxury Lifestyle & Concierge Manager
Department: Sales / Business Development
Reporting To: Sales Head / Business Head

Job Purpose

To develop and manage relationships with HNI/UHNI clients and provide personalized luxury travel, lifestyle, concierge, and experiential solutions. The role will be responsible for understanding individual client preferences and delivering highly customized travel experiences, exclusive lifestyle services, premium hospitality, events, and other luxury experiences.

Key Responsibilities

• Develop and maintain strong relationships with HNI/UHNI clients, entrepreneurs, business owners, corporate leaders, family offices, and high-value customers.
• Understand clients personal preferences, lifestyle requirements, travel interests, and expectations.
• Plan and coordinate luxury domestic and international travel experiences based on individual client requirements.
• Arrange and coordinate luxury hotels, resorts, private villas, premium transportation, private jets, yachts, cruises, chauffeur services, and other travel services.
• Develop customized luxury travel itineraries, holiday experiences, destination experiences, and special occasions.
• Handle requests for VIP travel, family holidays, business travel, leisure travel, destination celebrations, and exclusive experiences.
• Coordinate with luxury hotels, resorts, airlines, private aviation companies, yacht operators, travel partners, concierge companies, restaurants, event companies, and other premium service providers.
• Identify and arrange exclusive and personalized lifestyle experiences for clients.
• Assist clients with access to exclusive events, dining experiences, entertainment, wellness, fashion, art, sports, shopping, and other luxury lifestyle services.
• Build a strong network of premium and exclusive service providers locally, nationally, and internationally.
• Prepare customized proposals, itineraries, quotations, and presentations for clients.
• Negotiate commercial terms with hotels, travel partners, vendors, and service providers.
• Manage the complete client journey from initial enquiry and consultation to planning, booking, execution, and post-trip follow-up.
• Maintain regular communication with clients and anticipate their future travel and lifestyle requirements.
• Generate repeat business and referrals through exceptional relationship management and personalized service.
• Maintain accurate client profiles, preferences, enquiries, bookings, and follow-up records in CRM.
• Maintain complete confidentiality regarding client information, travel plans, preferences, financial details, and personal arrangements.
• Handle last-minute and high-priority client requirements with professionalism and efficiency.
• Attend luxury events, travel exhibitions, networking events, and client gatherings to develop new business opportunities.
• Monitor trends in luxury travel, hospitality, lifestyle, destinations, experiences, and premium services.
• Achieve monthly and annual sales, revenue, and client acquisition targets.
• Prepare regular sales pipeline, client activity, revenue, and business development reports for management.

Key Performance Indicators (KPIs)

• New HNI/UHNI clients acquired
• Qualified leads generated
• Luxury travel bookings
• Revenue and gross margin
• Repeat bookings and client retention
• Average client value
• Lead-to-booking conversion
• Number of customized travel/lifestyle experiences delivered
• Referral business generated
• Client satisfaction and feedback
• Vendor/partner network development
• CRM and follow-up compliance

Required Skills

• Excellent communication and interpersonal skills
• Strong relationship-building and networking abilities
• Exceptional client-handling and customer-service skills
• Ability to confidently interact with HNI/UHNI clients and senior corporate professionals
• Strong knowledge and interest in luxury travel, hospitality, lifestyle, and premium experiences
• Excellent planning and organizational skills
• Strong negotiation and commercial understanding
• Excellent presentation and coordination skills
• Ability to manage multiple high-priority client requirements simultaneously
• Strong attention to detail
• Professional grooming and executive presence
• High level of discretion, confidentiality, and maturity
• Ability to handle last-minute and time-sensitive requirements
• Willingness to travel and attend luxury events, networking events, and client meetings

Qualification & Experience

• Graduate/MBA in Travel & Tourism, Hospitality, Sales, Marketing, Business Management, or a related field preferred.
• 37 years of experience in luxury travel, hospitality, concierge services, luxury retail, luxury automobiles, private aviation, yachts/marine, premium real estate, lifestyle management, or other high-value customer-facing businesses.
• Experience in handling HNI/UHNI clients will be an advantage.
• Experience in luxury travel planning, concierge, VIP services, premium hospitality, or lifestyle management preferred.
• Strong knowledge of domestic and international luxury destinations will be an advantage.

Candidate Profile

• Female candidates preferred.
• Presentable, confident, polished, and well-groomed personality.
• Excellent spoken English and professional communication skills.
• Sophisticated and service-oriented approach.
• Comfortable interacting with HNI/UHNI clients and senior professionals.
• Strong social and networking skills.
• Flexible and available to handle high-priority client requirements when required.
• Willingness to travel for client meetings, events, destination visits, and business development.