Guest Relations Executive

JLL; Navi Mumbai; On-site; INR 201,000 - 279,000; Full time

Job summary

JLL in Navi Mumbai is seeking a front office executive to manage visitor interactions and maintain a secure, welcoming reception area. You will greet guests, coordinate with sponsors, issue and collect ID badges, and ensure safety briefings are provided.

The role requires handling logs, taxi arrangements, accessibility support, and adherence to Accenture-specific processes and security protocols while maintaining cleanliness of the lobby and public spaces.

Responsibilities

• Greet visitors/clients reflecting the corporate image of the client.
• Notify site personnel of guest arrival and coordinate follow-up calls with the host.
• Issue visitor badges/temporary cards and arrange return of IDs with stakeholders.
• Provide safety briefing and distribute emergency/safety brochures.
• Maintain visitor logs and book taxis when required.
• Assist visitors with disabilities and ensure lobby/public area cleanliness.
• Coordinate with night shift front office for large parties and badge readiness.
• Follow client safety and security protocols at all times.
• Participate in Emergency Evacuation procedures and crisis management.

Job description

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Maintained visitor log book and book taxis if required
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity