Guest Relationship Executive

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 360,000 - 600,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai is seeking a Guest Relationship Executive for Property and Asset Management. You will welcome guests, handle check-in/check-out, assist with inquiries, and coordinate with various teams to ensure a seamless guest experience.

The role requires 1–2 years of hospitality-related experience, a diploma or degree in hospitality management, and proficiency with hotel software such as Opera or Micros. On-site work with a 40-hour week is expected.

Qualifications

• Strong command of English, both written and spoken.
• Outgoing, professional demeanor with a customer-first mindset.
• Experience with hotel/residential or commercial property or resort environments.
• Familiarity with hotel management software (Opera or Micros) and CRM tools.

Responsibilities

• Greet guests, manage check-in/check-out, and coordinate VIP movements.
• Provide information on amenities, attractions and directions.
• Address guest issues promptly and escalate when needed.
• Address and de-escalate guest concerns to ensure satisfaction.
• Collect feedback and coordinate service recovery steps.
• Coordinate with housekeeping, front office, and F&B teams for room readiness and special requests.
• Lead front desk, reception, and concierge teams and set performance standards.
• Monitor facility appearance and analyze guest reviews to improve ratings.

Skills

English

Interpersonal skills

CRM familiarity

Opera/Micros familiarity

Education

Diploma or degree in hospitality management

Tools

Opera PMS

Micros

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Relationship Executive Property and Asset Management

What this job involves

• Guest Greeting: Welcome arriving guests, manage check-in and check-out processes, and oversee VIP movements, manage arrival lists, and ensure special needs or requests are met promptly.
• Inquiry Management: Provide details on hotel amenities, local attractions, and city directions.
• Complaint Resolution: Address guest issues promptly and elevate complex problems to management when necessary.
• Address and de-escalate guest concerns or feedback quickly to ensure satisfaction.
• Feedback Collection: Gather regular customer feedback and coordinate service recovery steps.
• Department Coordination: Liaise with housekeeping, front office, and food & beverage teams to prepare rooms and fulfil special requests.
• Staff Leadership: Supervise front desk, reception, and concierge teams, leading by example and setting performance standards.
• Quality Control: Monitor facility appearance, track service issues, and analyze guest reviews to improve ratings.

Client: You will be working on Waterstones, which is a Commercial Property, located in Mumbai.

Site dynamics: Work Schedule and other site details if any: Site team: e.g.: Property Manager +2 Reporting: You will be accountable directly to the Estate Manager.

Required Skills & Qualifications

• Communication: Strong verbal and written command of English with active listening abilities.
• Interpersonal Skills: Outgoing personality, professional demeanor, and a customer-first mindset.
• Technical Literacy: Familiarity with hotel software like Opera or Micros, and general CRM tools.
• Experience: Diploma or degree in hospitality management with 1–2 years of relevant hotel or residential or Commercial Property or resort experience.

Being Analytical and Meticulous

You will be building, maintaining, supporting and validating performance of subordinate security staff. You must pay attention to detail and possess the ability to use logical thought processes to develop solutions for short term and long-term Security needs; Demonstrate integrity in the performance of assigned tasks.

Location

On-site –Mumbai, MH

Scheduled Weekly Hours: 40

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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