Guest Relations Manager

Housr; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Housr invites applications for the position of Resident Manager in Gurgaon, requiring a polished, hospitality-driven professional with luxury hotel experience. The role focuses on guest relations, service excellence, and premium living experiences while driving business performance.

Responsibilities include managing resident experience, overseeing property standards, driving occupancy and revenue, and ensuring compliance with safety guidelines.

Qualifications

• Bachelor’s degree in Hotel Management or Hospitality Management (IHM graduates preferred).
• 2+ years of experience in a five-star hotel with guest relations/front office exposure.

Responsibilities

• Deliver an elevated resident experience aligned with luxury hospitality standards.
• Handle resident queries, concerns, and escalations with professionalism and efficiency.
• Ensure the property meets high standards of cleanliness, upkeep, and presentation.
• Coordinate with internal teams to maintain service quality and resident satisfaction.
• Support occupancy growth through retention and relationship management, with upselling initiatives.
• Contribute to revenue targets through resident engagement and service excellence.
• Monitor cost efficiency and support profitability goals at the property level.
• Work with stakeholders to ensure seamless service delivery.
• Adhere to company policies, safety guidelines, and regulatory requirements.
• Resolve escalations with a customer-first approach and identify opportunities to improve service delivery.

Skills

Communication

Interpersonal skills

Customer focus

Ownership

Multitasking

Education

Bachelor’s degree in Hotel Management

Job description

We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings strong exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.

Key Responsibilities

Resident Experience & Service Excellence

• Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.
• Handle resident queries, concerns, and escalations with professionalism and efficiency.

Property Oversight

• Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.
• Coordinate with relevant teams to maintain service quality and resident satisfaction.

Revenue & Occupancy Focus

• Support occupancy growth through retention, relationship management, and upselling initiatives.
• Contribute to revenue targets through resident engagement and service excellence.
• Monitor cost efficiency and support profitability goals at the property level.
• Work closely with internal teams and stakeholders to ensure seamless service delivery.

Compliance & Standards

• Ensure adherence to company policies, safety guidelines, and regulatory requirements.

Problem Solving & Continuous Improvement

• Resolve escalations with a customer-first approach.
• Identify opportunities to enhance service delivery and resident experience.

Mandatory Eligibility Criteria

Educational Qualification

• Bachelor’s degree in Hotel Management / Hospitality Management (IHM graduates preferred)

Experience

• Minimum 2+ years of experience in a five-star hotel
• Exposure to guest relations, front office, or luxury hospitality service roles

Preferred Skill Set

• Excellent communication and interpersonal skills
• Strong customer-centric mindset
• Professional personality with confidence and ownership
• Ability to multitask and manage high-expectation residents