Guest Relations Associate

Crepdog Crew LLP; Delhi; On-site; INR 279,000 - 390,600; Full time

Job summary

Crepdog Crew LLP is seeking a Guest Relations Executive in Delhi, India, to serve as the first point of contact for remote customers. This role involves engaging with customers, providing a welcoming experience, and coordinating with store and warehouse teams. Ideal candidates will possess strong English communication skills and customer service orientation. A positive attitude and prior experience in customer-facing roles will be beneficial. Join us to enhance customer satisfaction and operational efficiency.

Qualifications

• Excellent English communication with a clear and pleasant accent.
• Strong hospitality and customer service orientation.
• Ability to multitask and coordinate across teams.
• Prior experience in customer-facing roles is preferred.
• A positive attitude, patience, and problem-solving skills.

Responsibilities

• Engage with customers over calls in a professional manner.
• Provide a warm and welcoming experience to customers.
• Take customer orders over the phone and ensure accuracy.
• Coordinate with the store/warehouse to confirm product availability.
• Update customers about order confirmations and delivery status.
• Assist in resolving customer issues with empathy.

Skills

Excellent English communication

Strong hospitality orientation

Customer service skills

Multitasking ability

Problem-solving skills

Job description

We are looking for a dynamic Guest Relations Executive to be the first point of contact for our remote customers. This role requires excellent communication skills, strong hospitality instincts, and the ability to coordinate seamlessly between our customers, store, and warehouse teams.

Key Responsibilities

Engage with customers over calls in a professional and courteous manner.

Provide a warm and welcoming experience (e.g., greetings, assisting with queries, offering suggestions).

Take customer orders over the phone and ensure accuracy.

Coordinate with the store/warehouse to confirm product availability, size, and pricing.

Update customers about order confirmations and delivery status.

Assist in resolving customer issues with empathy and efficiency.

Requirements

Excellent English communication with a clear and pleasant accent.

Strong hospitality and customer service orientation.

Ability to multitask and coordinate across teams.

Prior experience in customer-facing roles is preferred.

A positive attitude, patience, and problem-solving skills.