Guest Relations Executive

GMS Group - Loyalty Solutions; Ahmedabad District; On-site; INR 240,000 - 360,000; Full time

Job summary

GMS Group – Loyalty Solutions seeks a Guest Relations Executive in Ahmedabad for a full-time, on-site role. You will welcome guests, manage reception duties, handle inquiries, and promote the loyalty program to guests and members.

You will also assist with enrolments, maintain guest records, and coordinate with hotel teams to ensure a positive guest experience aligned with GMS standards.

Qualifications

• Strong guest relations and customer service focus expected.
• Clear and professional communication with guests and colleagues.
• Sales and loyalty program promotion skills to drive enrolments.
• Reception duties including check-ins/outs, calls, and bookings.
• Experience in hospitality operations and basic CRM usage advantageous.

Responsibilities

• Welcome and assist guests from arrival to departure.
• Handle guest inquiries and resolve concerns promptly.
• Coordinate with hotel teams to ensure smooth operations.
• Promote loyalty program benefits and assist with enrolments.
• Maintain accurate guest records and respond to phone/email inquiries.

Skills

Guest relations

Customer service

Communication

Loyalty program promotion

Reception duties

CRM systems

Problem solving

Team collaboration

Education

High school diploma

Hospitality management degree (advantage)

Tools

CRM systems

Job description

Company Description

GMS Group – Loyalty Solutions is a multinational organization headquartered in Singapore, specializing in customized loyalty marketing solutions and technology products for the hotel industry. Established in 1999, the company has grown to a network of over 100 offices across 15 countries in the Asia Pacific region, employing more than 1,300 team members. With over two decades of experience, GMS designs, implements, and manages tailored loyalty programs that support individual hotel brands. Its operations and marketing teams focus on driving incremental food and beverage (F&B) member spending when and where it is needed. GMS provides hotels with effective tools to optimize their F&B performance and enhance guest engagement.

Role Description

The Guest Relations Executive is a full-time, on-site role based in Ahmedabad. This position is responsible for welcoming guests, managing reception duties, and ensuring a smooth and positive experience from arrival to departure. The role includes handling guest inquiries, resolving concerns, coordinating with hotel teams, and promoting loyalty program benefits to guests and members. The Guest Relations Executive supports membership sales by explaining program features, assisting with enrolments, and maintaining accurate guest records. Daily tasks also involve phone and email communication, follow-ups with members, and providing consistent, professional customer service aligned with GMS standards.

Qualifications

• Candidates should possess strong Guest Relations and Customer Service skills, with a focus on creating positive, personalized experiences.
• Candidates should possess clear and professional Communication skills, including confident verbal and written interaction with guests and colleagues.
• Candidates should possess Sales and loyalty program promotion skills, with the ability to explain benefits and encourage membership enrolments.
• Candidates should possess Receptionist Duties capabilities, including managing check-ins, check-outs, calls, bookings, and basic administration.
• Additional beneficial qualifications include prior experience in hospitality or hotel operations, proficiency with basic computer and CRM systems, and strong problem-solving and conflict-resolution abilities.
• A minimum of a high school diploma; a degree or diploma in Hospitality Management or a related field is an advantage.
• Ability to work flexible hours as needed, maintain a professional appearance, and collaborate effectively within a diverse team.