Guest Relation Executive

Ushakiron Movies Private Limited - Ramoji Film City; Kalwakindi Gudem; On-site; INR 279,000 - 446,000; Full time

Job summary

Ushakiron Movies Private Limited - Ramoji Film City is seeking a lively Tour Guide to manage guest tours, share engaging storytelling, and ensure a memorable experience for diverse visitors. You will lead bus tours, provide park information, and coordinate with staff to maintain smooth operations.

The role requires strong public speaking skills, fluency in English and Hindi, and a passion for cinema. Prior tour guiding or customer service experience is preferred, with opportunities to upsell

Qualifications

• Bachelor degree or diploma in Tourism, Hospitality, Mass Communication, or related field.
• Previous tour guiding, public speaking, customer service experience preferred.
• Fluency in English and Hindi; additional languages are a plus.
• Interest in cinema and entertainment; familiarity with Indian culture.

Responsibilities

• Conduct engaging tours and storytelling for guests.
• Assist guests during boarding and deboarding on tours.
• Provide accurate information about park operations, attractions, and current productions.
• Ensure guest safety and handle inquiries, complaints, and special requests.
• Promote upselling of food options and merchandise.
• Coordinate with security and management; attend daily briefings.

Skills

Public speaking

Customer service

Multilingual ability

Communication

Interpersonal skills

Education

Bachelor's degree or diploma in Tourism/Hospitality/Mass Communication

Job description

Role & responsibilities

1. Tour Management & Storytelling

• Welcome guests with warmth & enthusiasm at Eureka providing information about park operations / attractions and guide them to the Opening Ceremony.
• Assist guests in boarding the Vintage Bus (Studio Tour) or AC Bus (Star Experience Tour).
• Conduct scripted and engaging tours, adjusting dynamically to guest demographics and interest.
• Provide accurate information about RFCs legacy, famous film shoots, and current productions.
• Share interesting facts and stories that make the tour fun and memorable for guests.

2. Guest Experience & Safety

• Monitor guest feedback through their interaction and take specific issues to management.
• Handle guest enquires, complaints, special requests promptly giving satisfaction to guests.
• Monitor guest behavior and movement during the tour for safety and comfort.
• Announce and reinforce safety guidelinesremain seated while in motion, keep limbs inside the bus, etc.
• Offer assistance in emergencies; administer basic first aid and alert the in-house hospital if needed.
• Conduct bus checks post-tour to ensure no guest belongings are left behind and report to Security if found.
• Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas.
• Resolve issues such as lost items, ticketing disputes with empathy.

3. Communication & Soft Skills

• Must be fluent in at least two languages (preferably English, Hindi, or Telugu).
• Exceptional communication and interpersonal skills to engage diverse guests, VIPs, family groups, international guests.
• Communicate in a clear, polite, enthusiastic, and guest-friendly tone.
• Respond professionally to guest questions and provide accurate information.
• Promote upselling of food options, merchandise to enhance guest satisfaction.

4. Navigation & Guest Flow

• Ensure timely boarding and deboarding at designated points to avoid delays.
• Help manage crowd flow and provide directions to restrooms, baby feeding room, drinking water, food courts, and entertainment zones.

5. Compliance & Coordination

• Adhere to all defined SOPs and checklists related to tours and guest handling.
• Position oneself effectively for visibility and sound clarity during narration.
• Attend daily briefings and follow instructions from senior management.
• Stay informed on updated tour scripts, newly shot locations, and special events.
• Adhere to dress code and grooming guidelines.

To handle any complaints or unexpected situations with composure.

Preferred candidate profile

• Education: Bachelor degree or diploma in Tourism, Hospitality, Mass Communication, or a related field is a plus.
• Experience: Previous experience in tour guiding, public speaking, customer service, or a related field is highly preferred. Experience in theme parks or entertainment venues is an advantage.
• Language Skills: Excellent command of English and Hindi is essential. Proficiency in additional languages (e.g., Telugu, other regional Indian languages, or international languages) is a significant asset.
• Knowledge: A keen interest in cinema, filmmaking, and general entertainment. Familiarity with Indian culture and tourism is beneficial.