Guest Relation Executive

Wonderla Holidays; Ernakulam; On-site; INR 280,000 - 420,000; Full time

Job summary

Wonderla Holidays in Ernakulam seeks a Guest Relations Executive to handle guest enquiries, maintain knowledge of park operations, coordinate with departments, guide guests, manage entry/exit, address feedback, drive on-site sales, and collaborate to enhance guest experience.

Join a dynamic team at Wonderla Holidays to ensure a seamless visit, promote attractions and packages, and contribute to guest satisfaction and revenue growth.

Responsibilities

• Handle all guest enquiries accurately and provide prompt, professional responses to ensure guest satisfaction.
• Maintain thorough knowledge of all park operations, attractions, rides, facilities, activities, and services.
• Maintain effective coordination and good working relationships with various departments to resolve guest enquiries and concerns.
• Guide guests regarding park activities, attractions, facilities, and experiences to ensure a smooth and enjoyable visit.
• Ensure proper handling of guest entry and exit procedures, providing a seamless experience throughout their visit.
• Address guest complaints, feedback, and concerns professionally and coordinate with the concerned departments for timely resolution.
• Drive sales activities within the park by engaging with guests, promoting available attractions, activities, packages, and other revenue-generating opportunities.
• Coordinate with relevant departments to enhance guest engagement, promote park offerings, and improve the overall guest experience while supporting sales growth.

Job description

1. Handle all guest enquiries accurately and provide prompt, professional responses to ensure guest satisfaction.

2. Maintain thorough knowledge of all park operations, attractions, rides, facilities, activities, and services.

3. Maintain effective coordination and good working relationships with various departments to resolve guest enquiries and concerns.

4. Guide guests regarding park activities, attractions, facilities, and experiences to ensure a smooth and enjoyable visit.

5. Ensure proper handling of guest entry and exit procedures, providing a seamless experience throughout their visit.

6. Address guest complaints, feedback, and concerns professionally and coordinate with the concerned departments for timely resolution.

7. Drive sales activities within the park by engaging with guests, promoting available attractions, activities, packages, and other revenue-generating opportunities.

8. Coordinate with relevant departments to enhance guest engagement, promote park offerings, and improve the overall guest experience while supporting sales growth.