Guest Experience Manager

Alila Hotels; Pauri Garhwal; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Alila Lansdowne is seeking a Guest Experience Manager to ensure the smooth operation of the recreation department, including gym, pool, and related activities, in line with Hyatt International's brand standards.

The role emphasizes delivering outstanding guest experiences while meeting employee and owner expectations, and coordinating recreation services across the property to maintain high service levels.

Qualifications

• Ideally with a relevant university degree or diploma in Leisure management or Hospitality/Tourism management.
• Minimum 2 years work experience as Guest Experience Manager or Assistant Guest Experience Recreation Manager in larger operation.
• Good problem solving, administrative and interpersonal skills.

Responsibilities

• Ensure efficient running of the recreation department including gym and pool.
• Meet employee, guest and owner expectations and align with brand standards.
• Oversee recreation facilities and activities to deliver guest satisfaction.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

Leisure management or Hospitality/Tourism management degree/diploma

Job description

Summary

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to ensure the smooth operation of the recreation department, covering the gym, pool and other recreational facilities and activities.

Organization - Alila Lansdowne

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to ensure the smooth operation of the recreation department, covering the gym, pool and other recreational facilities and activities.

Qualifications

Ideally with a relevant university degree or diploma in Leisure management or Hospitality/Tourism management. Minimum 2 years work experience as Guest Experience Manager or Assistant Guest Experience Recreation Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.