Guest Experience Manager

Ramoji Film City; Hyderabad; In loco; INR 400.000 - 650.000; Tempo pieno

Descrizione del lavoro

Ramoji Film City is seeking a Guest Experience Manager (GEM) to ensure seamless guest journeys and lasting impressions. The role focuses on welcoming guests, managing inquiries, and driving service improvements to elevate overall experience.

The ideal candidate will be proactive, guest-centric, and capable of handling issues with poise, preferably aligned with a female applicant as indicated. This position is based in Hyderabad, India.

Competenze

• Experience in managing guest flow and service recovery.
• Strong communication and interpersonal skills.
• Ability to resolve issues quickly to maintain guest satisfaction.

Mansioni

• Greet and welcome guests with warmth at arrival.
• Oversee smooth check-in and check-out to ensure efficient guest flow.
• Respond to inquiries, concerns or complaints promptly to maintain high satisfaction.

Conoscenze

Guest experience management

Guest relations

Problem solving

Descrizione del lavoro

Guest Experience Manager (GEM) – (Preferably a Female Applicant)

Job Description & Key Responsibilities:

Guest experience Manager is expected to ensure everything runs smoothly for guests. From welcoming guests to solving problems and improving services, their responsibilities focus on creating lasting impressions.

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Oversee the check-in and check-out process, ensuring a seamless and efficient experience for guests.
• Handle any guest inquiries, concerns, or complaints promptly and effectively, ensuring guest satisfaction.