Guest Experience Manager

The Indian Hotels Company Limited; Goa; On-site; INR 600,000 - 1,200,000; Full time

Job summary

The Indian Hotels Company Limited invites applications for a Guest Experience Manager in Goa. This role focuses on ensuring exceptional guest satisfaction across the entire guest journey, from arrival to departure, and building lasting relationships with VIP and long-stay guests.

You will coordinate with all departments to deliver seamless experiences, monitor guest feedback and reviews, and drive loyalty initiatives that recognize and reward guests across the portfolio.

Responsibilities

• Ensure exceptional guest satisfaction throughout the guest journey.
• Handle guest feedback, concerns, and service recovery promptly.
• Build strong relationships with VIP, repeat, and long-stay guests.
• Coordinate with all departments to deliver seamless guest experiences.
• Monitor guest reviews, satisfaction scores, and quality standards.
• Drive personalized guest recognition and loyalty initiatives.

Job description

Title: Guest Experience Manager

29 Oct 2026

Department: Front Office

Job requisition ID: 23378

Description:

• Ensure exceptional guest satisfaction throughout the guest journey.
• Handle guest feedback, concerns, and service recovery promptly.
• Build strong relationships with VIP, repeat, and long-stay guests.
• Coordinate with all departments to deliver seamless guest experiences.
• Monitor guest reviews, satisfaction scores, and quality standards.
• Drive personalized guest recognition and loyalty initiatives.