Assistant Manager - Housekeeping

Sofitel; Mumbai; On-site; INR 480,000 - 640,000; Full time

Job summary

Accor in Mumbai, India is seeking an Assistant Manager - Housekeeping to lead a dedicated team and uphold the highest cleanliness and guest-satisfaction standards. You will supervise, train, and coach staff, coordinate daily operations, and work with other departments to ensure seamless service.

Ideal candidates will have 3–5 years in housekeeping with supervisory experience, strong leadership, and a passion for quality.

Qualifications

• High school diploma or equivalent
• 3–5 years housekeeping experience with at least 2 years in a supervisory role
• Proven expertise in housekeeping operations and cleaning standards
• Strong leadership and team management skills
• Excellent organizational and time management abilities
• Proficiency in quality control and attention to detail
• Strong interpersonal and written communication skills
• Ability to work flexible schedules including weekends and holidays
• Problem-solving mindset with decisive decision-making
• Knowledge of health, safety, and sanitation regulations

Responsibilities

• Supervise, train, and mentor housekeeping staff to ensure consistent adherence to cleaning standards, safety protocols, and company policies
• Conduct regular quality inspections of all areas to verify cleanliness, maintenance, and compliance with organizational standards
• Manage daily housekeeping operations, including task assignments, scheduling, and resource allocation to optimize efficiency
• Maintain accurate inventory records of cleaning supplies, equipment, and materials; coordinate procurement as needed
• Address guest concerns and complaints with empathy and professionalism, implementing corrective actions promptly
• Collaborate with other departments (front desk, maintenance, management) to ensure seamless coordination and exceptional guest experiences
• Develop and implement customized training programs to enhance staff skills, performance, and career development opportunities
• Monitor and analyze housekeeping metrics, including turnaround times and quality scores, to identify improvement opportunities
• Ensure compliance with health, safety, and environmental regulations across all housekeeping operations
• Prepare detailed reports on departmental performance, staffing, and operational challenges for management review
• Foster an inclusive, supportive team environment that encourages open communication and continuous improvement
• Respond flexibly to operational challenges and adapt strategies to meet evolving organizational needs

Skills

Supervisory skills

Leadership

Training & development

Quality control

Communication

Time management

Customer service

Education

High school diploma

Equivalent qualification

Tools

PMS software

Housekeeping software

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We're looking for a detail-oriented and motivated Assistant Manager - Housekeeping to join our dynamic team in Mumbai, India. In this role, you'll play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction across our facility. As an Assistant Manager, you'll lead, inspire, and support a dedicated housekeeping team while ensuring seamless operations and exceptional service delivery. If you're passionate about creating pristine environments and developing team members, we'd love to hear from you!

• Supervise, train, and mentor housekeeping staff to ensure consistent adherence to cleaning standards, safety protocols, and company policies


• Conduct regular quality inspections of all areas to verify cleanliness, maintenance, and compliance with organizational standards


• Manage daily housekeeping operations, including task assignments, scheduling, and resource allocation to optimize efficiency


• Maintain accurate inventory records of cleaning supplies, equipment, and materials; coordinate procurement as needed


• Address guest concerns and complaints with empathy and professionalism, implementing corrective actions promptly


• Collaborate with other departments (front desk, maintenance, management) to ensure seamless coordination and exceptional guest experiences


• Develop and implement customized training programs to enhance staff skills, performance, and career development opportunities


• Monitor and analyze housekeeping metrics, including turnaround times and quality scores, to identify improvement opportunities


• Ensure compliance with health, safety, and environmental regulations across all housekeeping operations


• Prepare detailed reports on departmental performance, staffing, and operational challenges for management review


• Foster an inclusive, supportive team environment that encourages open communication and continuous improvement


• Respond flexibly to operational challenges and adapt strategies to meet evolving organizational needs

Required Qualifications

• High school diploma or equivalent


• Minimum 3-5 years of housekeeping experience, with at least 2 years in a supervisory or assistant manager capacity


• Proven expertise in housekeeping operations, cleaning protocols, and facility maintenance standards


• Strong leadership and team management skills with the ability to motivate and develop staff


• Excellent organizational and time management abilities


• Proficiency in quality control and attention to detail


• Strong interpersonal and communication skills (verbal and written)


• Ability to work flexible schedules, including weekends and holidays as required


• Problem-solving mindset with decisive decision-making capabilities


• Knowledge of health, safety, and sanitation regulations

Preferred Qualifications

• Housekeeping management certification or equivalent professional credential


• Experience with housekeeping management software or property management systems


• First Aid and CPR certification


• Budget management and cost control experience


• Experience in the hospitality industry


• Bilingual proficiency (English and Hindi or regional languages)


• Demonstrated track record of improving operational efficiency and reducing costs


• Experience implementing sustainable and eco-friendly cleaning practices

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.