GSA - Front Office

Fairmont Hotels & Resorts; Panaji; On-site; INR 200,000 - 350,000; Full time

Job summary

Accor in Goa, India is looking for a Receptionist to welcome guests, handle inquiries, check-ins and bookings, and maintain a polished front desk.

You will uphold high service standards, coordinate with other departments, and contribute to a welcoming guest experience in a dynamic hotel setting.

Responsibilities

• Handle daily administration, greeting guests, queries and bookings.
• Maintain high standards of customer service at the Reception desk.
• Motivate and develop Reception team to ensure smooth department functioning.
• Report any matter affecting hotel interests to Management.

Job description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

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