GSA - Front Office

Fairmont Hotels & Resorts; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Accor is seeking a housekeeping professional to maintain clean, safe, and welcoming guest rooms, corridors, and public areas in Bengaluru. The role emphasizes safety, courteous service, and adherence to hotel standards.

Prior experience and strong English skills are required, with multilingual capability considered an advantage. The successful candidate will work as part of a team to ensure guest satisfaction, support departmental collaboration, and handle a variety of housekeeping tasks

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

Responsibilities

• Provide clean, hygienic, comfortable and hazard-free areas in the hotel to achieve guest satisfaction and profitability.
• Responsible for usage of all departmental master keys to ensure safety and security for guests and hotel property.
• Ensure cleanliness standards in assigned guest rooms are achieved and maintained for guest satisfaction.
• Remain alert, courteous and helpful to guests and co-workers at all times.
• Clean rooms, public areas, Executive Office, and perform other duties as assigned.
• Report to Management any matter affecting the hotel's interests.
• Coordinate with all hotel departments to ensure maximum cooperation, productivity and guest service.
• Interact with guests and hotel personnel in an efficient and friendly manner.
• Provide support to the team to enable efficient services.
• Respond to customer queries by resolving issues promptly to ensure satisfaction.
• Maintain high level of service standards.

Skills

English proficiency

Multilingual ability

Education

Diploma in Tourism / Hospitality Management

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage