Group Manager| Client Acquisition| Naukri.com| Infoedge|

Info Edge Limited; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Info Edge Limited invites an experienced leadership professional to steer a team of up to 15 in job acquisition and client engagement. You will set targets, mentor performance, and drive a culture of ownership and continuous improvement.

Lead outreach to paid clients, onboard new companies, and own the outbound pipeline. You will design SOPs, automate key tasks, and build dashboards to track KPIs for leadership visibility.

Qualifications

• 58 years of experience in team management, client acquisition, telesales, or business development
• Proven track record of leading target-driven teams and delivering measurable business outcomes
• Background in recruitment services, HR-tech, staffing, or job platforms
• Nice to have, not mandatory — strong ops managers from adjacent industries are welcome
• Comfortable with data, dashboards, and automation thinking
• You don't need to code, but you should know how to work with data and find process shortcuts

Responsibilities

• Manage and mentor a team of up to 15 across job acquisition and client engagement
• Set monthly targets, run regular reviews, and coach toward consistent performance
• Build a culture of ownership and continuous improvement
• Reach out to existing paid clients to activate dormant postings
• Onboard new companies via free trial offers and convert them to active posters
• Own the outbound pipeline calls, emails, IVR, campaigns
• Identify manual tasks and find ways to automate or streamline them
• Own SOPs keep them current and ensure team adherence
• Spot process gaps early and implement corrective actions
• Define KPIs for job acquisition, client coverage, and team productivity
• Build and maintain dashboards for leadership visibility
• Proactively flag risks and opportunities with clear action plans
• Audit client calls and interactions regularly
• Give specific, timely feedback that improves conversion outcomes
• Raise the bar on client communication quality across the team
• Run R&R programs that motivate and retain high performers
• Plan team-building activities that strengthen collaboration
• Create development plans for high-potential team members

Skills

People management

Coaching

Data analysis

Reporting

Process design

SOP ownership

Stakeholder communication

Outbound sales

Job description

Role & responsibilities

Lead the Team

• Manage and mentor a team of up to 15 across job acquisition and client engagement
• Set monthly targets, run regular reviews, and coach toward consistent performance
• Build a culture of ownership and continuous improvement

Drive Job Acquisition

• Reach out to existing paid clients to activate dormant postings
• Onboard new companies via free trial offers and convert them to active posters
• Own the outbound pipeline calls, emails, IVR, campaigns

Build Smarter Processes

• Identify manual tasks and find ways to automate or streamline them
• Own SOPs keep them current and ensure team adherence
• Spot process gaps early and implement corrective actions

Track and Report

• Define KPIs for job acquisition, client coverage, and team productivity
• Build and maintain dashboards for leadership visibility
• Proactively flag risks and opportunities with clear action plans

Improve Quality

• Audit client calls and interactions regularly
• Give specific, timely feedback that improves conversion outcomes
• Raise the bar on client communication quality across the team

Grow the Team

• Run R&R programs that motivate and retain high performers
• Plan team-building activities that strengthen collaboration
• Create development plans for high-potential team members

EXPERIENCE WE'RE LOOKING FOR

Preferred candidate profile

EXPERIENCE WE'RE LOOKING FOR

• 58 years of experience in team management, client acquisition, telesales, or business development
• Proven track record of leading target-driven teams and delivering measurable business outcomes
• Background in recruitment services, HR-tech, staffing, or job platforms
• Nice to have, not mandatory — strong ops managers from adjacent industries are welcome
• Comfortable with data, dashboards, and automation thinking
• You don't need to code, but you should know how to work with data and find process shortcuts

SKILLS THAT MATTER HERE

People management & coaching

Data analysis & reporting

Process design & SOP ownership

Stakeholder communication

Outbound sales / client engagement

Automation mindset

Performance tracking & dashboards

Quality management & audits

WHAT GOOD LOOKS LIKE

• Thinks in systems, not just tasks — builds processes that scale beyond themselves
• Drives without being driven — takes initiative and follows through without hand-holding
• Measures what matters — comfortable with data, doesn't rely on gut alone
• Comfortable with ambiguity — makes decisions with imperfect information
• Builds teams that outlast them — invests in people development, not just output