Graduate Trainee - Online Reputation Management (ORM)

Dentsu India; Mumbai; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Structured training and mentorship

Exposure leading brands and integrated

opportunity to learn from industry

Potential for full-time conversion

Job summary

Dentsu India invites applications for a Graduate Trainee - Online Reputation Management (ORM). The role involves monitoring social media conversations, addressing comments, and supporting brand reputation efforts across digital platforms.

You will gain hands-on experience in social listening, content moderation, and reporting, while working with seasoned professionals on integrated campaigns. The program offers structured training and potential for full-time conversion based on performance.

Qualifications

• Graduate or UGC-approved diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
• Strong written and verbal communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Willingness to learn, attention to detail, and ability to work in a fast-paced environment.

Responsibilities

• Monitor and review user comments across social media handles and digital platforms using ORM tools.
• Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
• Build brand awareness by addressing user queries and maintaining positive online perceptions.
• Utilize social listening tools to monitor and manage brand conversations effectively.
• Categorize data and prepare daily, weekly, and monthly ORM performance reports.
• Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

Skills

Written communication

Verbal communication

Education

Mass Media

Marketing Communication

Advertising

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Job Posting Title - Graduate Trainee - Online Reputation Management (ORM)

Job Description Summary

We are looking for a proactive Graduate Trainee - Online Reputation Management (ORM) to monitor and manage brand conversations across social media and digital platforms. This role is ideal for fresh graduates passionate about digital media, customer engagement, and brand reputation, offering hands-on experience in soc Job Description

Key Responsibilities:

• Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
• Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
• Build brand awareness by addressing user queries and maintaining positive online perceptions.
• Acknowledge compliments and highlights positive feedback on brand social media pages and utilizes social listening tools effectively for monitoring and response management.
• Categorize data and prepare daily, weekly, and monthly ORM performance reports.
• Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

Eligibility Criteria

• Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
• Strong written and verbal communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Willingness to learn, attention to detail, and ability to work in a fast-paced environment.

Preferred Skills

• Good interpersonal and coordination skills.
• Ability to multitask and manage deadlines.

What We Offer

• Structured training and mentorship.
• Exposure leading brands and integrated communication campaigns.
• Opportunity to learn from industry professionals.
• Potential for full-time conversion based on performance and business requirements.