Junior ORM Specialist

Buffalo Soldiers; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

Buffalo Soldiers, a growth-stage start-up and full-service creative agency with a digital heart, is seeking an Online Reputation Management (ORM) Specialist. You will monitor brand mentions, craft responses, and collaborate with the content team to shape a positive online narrative.

In this role, you will analyze sentiment trends, generate reports, and help prevent crises with proactive, professional communication across LinkedIn and other channels, aligning ORM with broader marketing goals.

Responsibilities

• Monitor brand mentions across social media (LinkedIn), review sites, forums, and search engines.
• Implement strategies to improve online sentiment and resolve negative content/issues.
• Engage with online communities, addressing reviews, comments, and inquiries in a professional manner.
• Conduct sentiment analysis and generate detailed reports on online reputation trends.
• Collaborate with the content team to create positive, engaging content that promotes the brand.
• Identify and address potential PR crises by implementing quick and effective response strategies.
• Stay updated on ORM tools, digital trends, and best practices to ensure proactive reputation management.
• Develop long-term strategies for reputation building and crisis prevention.
• Work closely with client partners to align ORM strategies with overall marketing goals.

Skills

ORM knowledge

Social media communication

Issue resolution

Job description

We are looking for an Online Reputation Management (ORM) Specialist.

Buffalo Soldiers is a growth stage start-up, a full-service creative agency with a digital heart. We help companies build brands, through different layers of story-telling : textual, creative and videos.

B2C. B2B. D2C. Non-Profits. Yup, that's the range we are talking about.

. Our team is made up of entrepreneurs, footballers, storytellers, cooks, fashionistas, artists and strategists.

Please read our culture & values before applying: https://buffalosoldiersdigital.com/careers/

Also, watch our culture video here: Culture at BS

And how we Wrapped 2024 at Buffalo Soldiers

At Buffalo Soldiers, we:

• take our business seriously, but not ourselves
• believe intelligence, attitude, and energy often trump experience

A Day In The Life Of An ORM Specialist

• Monitor client brand mentions across social media (especially LinkedIn), review sites, forums, and search engines.
• Implement strategies to improve online sentiment and resolve negative content/issues.
• Engage with online communities, addressing reviews, comments, and inquiries in a professional manner.
• Conduct sentiment analysis and generate detailed reports on online reputation trends.
• Collaborate with the content team to create positive, engaging content that promotes the brand.
• Identify and address potential PR crises by implementing quick and effective response strategies.
• Stay updated on ORM tools, digital trends, and best practices to ensure proactive reputation management.
• Develop long-term strategies for reputation building and crisis prevention.
• Work closely with client partners to align ORM strategies with overall marketing goals.

The Role

Proactive and skilled Social Media Customer Support Representative to handle inquiries and resolve issues through our social media channels, primarily LinkedIn.

The Responsibilities

• Issue Resolution: Address and resolve complaints, and issues promptly and professionally.
• Communication: Maintain clear, concise, and empathetic communication in all interactions.
• Documentation: Accurately document all interactions and actions taken.
• Feedback Loop: Gather feedback from client partners and seniors to identify trends and suggest improvements to the support process.
• Social Media Monitoring: Monitor social media channels, especially LinkedIn, and proactively address any concerns.
• Collaboration: Work closely with other departments to ensure seamless resolution of issues and share relevant feedback.
• Reporting: Generate and share reports on social media interactions, including common issues and resolutions.