Gold Appraiser

IIFL Finance; Haldwani; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Best in the industry incentives

Job summary

IIFL Finance is seeking a Gold Appraiser (Gold Loans) to engage walk-in customers, perform gold valuations, and manage cash and documentation throughout the loan lifecycle.

The role covers end-to-end processes from valuation to disbursal and closure, with emphasis on accurate purity checks, secure storage, and reliable customer service at every step.

Qualifications

• Experience in conducting gold valuations and identifying gold purity.
• Handling cash during disbursals and repayments.
• Maintaining KYC documents and branch registers.
• Ensuring timely collection of interest and principal payments.
• End-to-end transaction handling from valuation to closure.

Responsibilities

• Attend to walk-in customers and explain the gold loan process and schemes.
• Conduct gold valuations and verify purity.
• Pack and store gold securely after disbursal and return ornaments after closure.
• Manage cash (system and physical) during disbursals and repayments.
• Create new CUID in LOS and update during disbursal and payments.
• Maintain branch registers and customer visit records.
• Ensure proper collection and storage of customer KYC documents.
• Follow up for timely payments of interest and principal.
• Provide excellent customer service at each step of the process.

Skills

Gold valuation

Customer service

Cash handling

KYC handling

Tools

LOS system

Job description

About IIFL Finance

IIFL Finance is one of the most preferred Gold Loan nancing companies in India. Having presence in 25 states and a network of
2700+ branches on a PAN India level, our mission is to cater to the needs of all those who are looking for an easy swi, and low-
cost nancing opon. Our customers can avail gold loans through submi¢ng an online applica¢on or visi¢ng any of our
branches in their vicinity. We also have an op¢on where the customers can avail gold loans at their doorstep so that they are not
deprived of nancing op¢ons to full their needs.
Our core values serve as a moral compass in all our ac¢vi¢es. Fairness, Integrity, and Transparency - FIT is the driving force
behind all that we do at IIFL. We only work with people who t into our professional ethos. We are resolute in the observance of
these values and will let go of any growth opportuni¢es that deem unt.

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Job Title Gold Appraiser (Gold Loans)

Job Descrip¢on -

• A¢ending to walk-in customers, addressing queries about the gold loan process and schemes oered.
• Conduc¢ng gold valua¢ons and iden¢fying gold purity accurately.
• Properly packing and storing gold and gold packets a¢er loan disbursal. Returning gold ornaments to customers a¢er loan closure.
• Managing cash (system & physical) during loan disbursals, interest collec¢on, and loan closures.
• Create new CUID in system & modica¢ons in LOS during Disbursal, Part Release / Payments & Loan Closure.
• Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Sta & Customer Visits etc.
• Ensuring proper collec¢on and storage of customer KYC documents.
• Following up with customers for ¢mely collec¢on of interest and principal payments.
• Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.
• Additional Responsibili¢es: In summary, the gold appraiser is responsible for the end-to-end transac¢on process for gold loans - from valua¢on to disbursal to closure, along with customer service.
• Incen¢ves extra - Best in the industry