Gold Appraiser

IIFL Home Finance Ltd.; Jabalpur; On-site; INR 300,000 - 420,000; Full time

Job summary

IIFL Finance Ltd in India seeks a gold loan appraiser to handle customer interactions, valuations, and loan closures. You will manage cash during disbursals and maintain proper records at the branch.

Role requires attention to detail in valuation, customer service skills, and adherence to KYC procedures. Opportunities include growth within branch operations and customer services.

Qualifications

• Experience with gold loan processes and customer service is preferred.
• Ability to conduct gold valuations and assess purity.
• Experience handling cash during disbursals and loan closures.

Responsibilities

• Attend to walk-in customers and explain gold loan processes and schemes.
• Conduct gold valuations and identify gold purity accurately.
• Pack, store, and return gold after loan closure.
• Manage cash during disbursals, interest collection, and loan closures.
• Create CUID in LOS and perform payments and loan closure modifications.
• Maintain branch registers for key/cash/packet movements and visits.
• Ensure proper collection and storage of customer KYC documents.
• Follow up with customers for timely payment of interest and principal.
• Provide good customer service at pledging, releasing, or payment steps.

Skills

Customer service

Communication

Cash handling

Gold loan knowledge

Education

Diploma/12th pass

Tools

LOS (Loan Origination System)

Job description

On-roll

Job Description

About IIFL Finance Ltd

IIFL Finance is one of the most preferred Gold Loan financing company inIndia. Having presence in 25 states and a network of 2700+ branches on a PANIndia level, our mission is to cater to the needs of all those who are lookingfor an easy swift, and low-cost financing option. Our customers can avail gold loansthrough submitting an online application or visiting any of our branches intheir vicinity. We also have an option where the customers can avail gold loansat their doorstep so that they are not deprived of financing options to fulfilltheir needs.

Our core values serve as a moral compass in all our activities. Fairness, Integrity, andTransparency - FIT is the driving force behind all that we do at IIFL. Weonly work with people who fit into our professional ethos. We are resolute inthe observance of these values and will let go of any growth opportunities thatdeem unfit.

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Group Company: IIFL Finance Ltd

Primary Responsibilities

• Attending to walk-in customers, addressingqueries about the gold loan process and schemes offered.
• Conducting gold valuations andidentifying gold purity accurately.
• Properly packing and storing gold andgold packets after loan disbursal. Returning gold ornaments to customers afterloan closure.
• Managing cash (system & physical)during loan disbursals, interest collection, and loan closures.
• Create new CUID in system &modifications in LOS during Disbursal, Part Release / Payments & LoanClosure.
• Maintain branch registers as per theguidelines – Key / Cash / Packet Movements, Staff & Customer Visits etc.
• Ensuring proper collection and storageof customer KYC documents.
• Following up with customers for timelycollection of interest and principal payments.
• Providing good customer service at everystep i.e. while pledging, releasing, or making interest payments.

Additional Responsibilities

Insummary, the Gold appraiser is responsible for the end-to-end transactionprocess for gold loans - from valuation to disbursal to closure, along withcustomer service.

CTC Upto 3 Lacs ( for Non-Metro) / 4.20 Lacs ( for Metro )

Incentives extra - Best in the industry

Job Snapshot

Updated Date

02-11-2026

Job ID

Job_18066

Sub Department (Last Level Set Mapping)

GL Branch Business

Location