GN-I&E-Industrial- Sales & Service (SAP SM) - Manager

Accenture in India; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Accenture in India seeks a senior SAP S/4HANA Service Management expert to lead and support SM implementations and enhancements across diverse global clients. You will analyze business requirements and map them to S/4HANA Service processes, and you will configure and customize Service Orders, Service Contracts, and Service Notifications.

You will integrate SAP SM with SD, MM, and FI, participate in SIT/UAT, prepare functional specs, provide production support, data migration validation, and

Qualifications

• 10+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM).
• Minimum 4 end-to-end S/4HANA implementation experience.

Responsibilities

• Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements.
• Analyze business requirements and map them to S/4HANA Service processes.
• Configure and customize: Service Orders, Service Contracts, Service Notifications
• Integrate SAP SM with: Sales & Distribution (SD) Materials Management (MM) Finance (FI)
• Perform system testing, SIT, UAT support, and defect resolution.
• Prepare functional specification documents and collaborate with technical ABAP teams.
• Provide production support, issue analysis, and root cause resolution.
• Support data migration validation and cutover activities.
• Deliver end-user training and create training documentation.
• Participate in workshops, design discussions, and stakeholder meetings.
• Provide regular project status updates to leadership and project managers.

Skills

S/4HANA Service Management (SM)

End-to-end S/4HANA implementation

Job description

Management Level: 07-Manager
Location: Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Pune, Chennai

Key Responsibilities

• Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements.
• Analyze business requirements and map them to S/4HANA Service processes.
• Configure and customize: Service Orders, Service Contracts, Service Notifications

Resource Planning Billing & Invoicing

• Integrate SAP SM with: Sales & Distribution (SD) Materials Management (MM) Finance (FI)

Project Systems (PS), where applicable

• Perform system testing, SIT, UAT support, and defect resolution.
• Prepare functional specification documents and collaborate with technical ABAP teams.
• Provide production support, issue analysis, and root cause resolution.
• Support data migration validation and cutover activities.
• Deliver end-user training and create training documentation.
• Participate in workshops, design discussions, and stakeholder meetings.
• Provide regular project status updates to leadership and project managers.

Required Skills & Qualifications

• 10+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM).
• Minimum 4 end-to-end S/4HANA implementation experience.

Strong knowledge of: Service Orders, In-house Repair, Customer Service Processing, Contracts & Warranties, Billing Integration

• Solid understanding of service business processes..
• Good understanding of S/4HANA simplifications and Fiori apps related to Service.
• Ability to independently manage design, configuration, testing, and support.
• Excellent verbal and written communication skills (mandatory).
• Strong analytical, troubleshooting, and client-handling skills.
• Experience working with global clients in US shifts is a plus.