GN-I&E-Industrial- Sales & Service (SAP SM) - Consultant

Accenture; Bengaluru; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Accenture is seeking an experienced SAP S/4HANA Service Management consultant to lead and execute SM implementations for global clients. You will analyze requirements, map them to SM processes, and configure Service Orders, Contracts, Notifications, and Billing.

You will integrate with SD/MM/FI/PS, perform SIT/UAT, and collaborate with ABAP teams to deliver effective solutions. The role requires 6+ years of SAP experience, strong service-process knowledge, and excellent communication.

Qualifications

• 6+ years of SAP experience with strong hands-on S/4HANA SM expertise.
• Minimum 2 end-to-end S/4HANA implementation experiences.
• Strong knowledge of Service Orders, In-house Repair, Contracts Warranties, Billing integration.
• Solid understanding of service business processes; good communication skills.

Responsibilities

• Lead and support SAP S/4HANA SM implementations and enhancements.
• Analyze requirements and map to S/4HANA Service processes.
• Configure Service Orders, Contracts, Notifications, Planning, Billing, Invoicing.
• Integrate SM with SD, MM, FI, PS where applicable.
• Perform testing, SIT/UAT, and defect resolution.
• Prepare specifications and collaborate with ABAP teams.
• Provide production support and issue analysis.
• Support data migration validation and cutover.
• Deliver end-user training and training docs.
• Participate in workshops and stakeholder meetings.
• Provide status updates to leadership and managers.

Skills

SAP S/4HANA Service Management

End-to-end implementations

Communication skills

Analytical troubleshooting

Tools

S/4HANA SM

Fiori

ABAP

Job description

Management Level: 09-Consultant Location: Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Pune, Chennai

Key Responsibilities

• Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements.
• Analyze business requirements and map them to S/4HANA Service processes.
• Configure and customize: Service Orders, Service Contracts, Service Notifications, Resource Planning, Billing, Invoicing.
• Integrate SAP SM with: Sales Distribution (SD), Materials Management (MM), Finance (FI), Project Systems (PS), where applicable.
• Perform system testing, SIT, UAT support, and defect resolution.
• Prepare functional specification documents and collaborate with technical ABAP teams.
• Provide production support, issue analysis, and root cause resolution.
• Support data migration validation and cutover activities.
• Deliver end-user training and create training documentation.
• Participate in workshops, design discussions, and stakeholder meetings.
• Provide regular project status updates to leadership and project managers.

Required Skills Qualifications

• 6+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM).
• Minimum 2 end-to-end S/4HANA implementation experience.
• Strong knowledge of: Service Orders, In-house Repair, Customer Service Processing, Contracts Warranties, Billing Integration.
• Solid understanding of service business processes.
• Good understanding of S/4HANA simplifications and Fiori apps related to Service.
• Ability to independently manage design, configuration, testing, and support.
• Excellent verbal and written communication skills (mandatory).
• Strong analytical, troubleshooting, and client-handling skills.
• Experience working with global clients in US shifts is a plus.

Qualification

Experience: Minimum 6 years

Lead experienced SAP S/4HANA Service Management (SM) Consultant with strong functional expertise and excellent communication skills. The selected candidate will be responsible for implementing, configuring, and supporting SAP S/4HANA Service processes for globalclients while working closely with stakeholders.