GN-I&E-Industrial- Sales & Service (SAP SM) - Manager

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Accenture is seeking a senior SAP S/4HANA Service Management Consultant to lead global SM implementations and chargeable enhancements. The role requires deep functional expertise and excellent communication to coordinate with stakeholders across regions.

You will design, configure, test, and support SM processes, integrate with SD/MM/FI/PS, and mentor junior team members while delivering training and documentation.

Qualifications

• 10+ years SAP experience with strong hands-on S/4HANA SM.
• Minimum 4 end-to-end S/4HANA implementations.
• Strong knowledge of Service Orders, In-house Repair, Contracts & Warranties, Billing Integration.
• Excellent verbal and written communication skills.
• Experience with global clients and US shifts is a plus.

Responsibilities

• Lead SAP S/4HANA SM implementations and enhancements.
• Analyze requirements and map to S/4HANA service processes.
• Configure Service Orders, Contracts, Notifications, Planning, Billing.
• Integrate SM with SD, MM, FI, PS where applicable.
• Perform SIT/UAT testing and defect resolution.
• Prepare functional specs and collaborate with ABAP teams.
• Provide production support and root cause analysis.
• Assist data migration validation and cutover activities.
• Deliver end-user training and create training docs.
• Participate in workshops and stakeholder meetings.
• Provide status updates to leadership and project managers.

Skills

SAP S/4HANA SM

End-to-end implementations

Service Orders

Billing integration

Global client experience

Excellent communication

S/4HANA FI/MM/SD/PS integration

ABAP collaboration

Fiori apps knowledge

Tools

ABAP

S/4HANA

Fiori apps

Job description

Management Level: 07-Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Pune, Chennai

Key Responsibilities

• Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements.
• Analyze business requirements and map them to S/4HANA Service processes.
• Configure and customize: Service Orders, Service Contracts, Service Notifications Resource Planning Billing & Invoicing
• Integrate SAP SM with: Sales & Distribution (SD) Materials Management (MM) Finance (FI) Project Systems (PS), where applicable.
• Perform system testing, SIT, UAT support, and defect resolution.
• Prepare functional specification documents and collaborate with technical ABAP teams.
• Provide production support, issue analysis, and root cause resolution.
• Support data migration validation and cutover activities.
• Deliver end-user training and create training documentation.
• Participate in workshops, design discussions, and stakeholder meetings.
• Provide regular project status updates to leadership and project managers.

Required Skills & Qualifications

• 10+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM).
• Minimum 4 end-to-end S/4HANA implementation experience. Strong knowledge of: Service Orders, In-house Repair, Customer Service Processing, Contracts & Warranties, Billing Integration.
• Solid understanding of service business processes..
• Good understanding of S/4HANA simplifications and Fiori apps related to Service.
• Ability to independently manage design, configuration, testing, and support.
• Excellent verbal and written communication skills (mandatory).
• Strong analytical, troubleshooting, and client-handling skills.
• Experience working with global clients in US shifts is a plus.
• Experience: Minimum 10-14 years Lead experienced SAP S/4HANA Service Management (SM) Consultant with strong functional expertise and excellent communication skills.
• The selected candidate will be responsible for implementing, configuring, and supporting SAP S/4HANA Service processes for global clients while working closely with stakeholders.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture