GM (Customer Experience)- Interiors | RE Developer| Delhi

Michael Page; New Delhi; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Inclusive company culture

Job summary

Michael Page is seeking a GM (Customer Experience) to lead the design of exceptional real estate experiences in New Delhi. The successful candidate will oversee various projects, ensuring a seamless customer journey and internal capability building.

Ideal applicants will have a Bachelor's in Architecture or Interior Design and 18-22 years of relevant experience. The position offers a competitive salary and opportunities for professional growth in a supportive company culture.

Qualifications

• Bachelor's degree in Architecture or Interior Design.
• 18-22 years of relevant work experience.

Responsibilities

• Oversee and review interior design projects.
• Create original experience concepts without dependency on consultants.
• Develop sensory standards portfolio-wide.
• Set groom standards for facility staff.
• Audit and retrofit underutilized spaces.

Skills

Hospitality training

Experience concept development

Design standards enforcement

Project oversight

Critical review skills

Education

Bachelor in Architecture/Interior Design

Job description

About Our Client

The hiring company is a large organization in the property sector, known for its focus on delivering exceptional real estate solutions. It offers a professional environment with a commitment to excellence in customer service.

Job Description

1. Core Interior Design

• To oversee and review ID of projects and work towards creating amenities in that space relevant to the audience: Office / Mall visitor
• Critical review of the ID presentations with recommendations
• Create amenities for the product richness and aspiration for the product

2. Strategy & Inhouse Capability Building

• Create original experience concepts (sensory standards, art strategy, wayfinding philosophy, hospitality protocols) without dependency on external consultants.
• Build reusable internal toolkits: brand customer experience guidelines, design templates, audit frameworks, training modules.
• Decide what to outsource (e.g., fragrance formulation, app development) vs. keep inhouse (concept design, journey mapping, content programming)

3. Physical Experience Design

• Develop and enforce portfolio-wide sensory standards (signature fragrance, music playlists, lighting warmth).
• Own art-in-architecture strategy - curate rotating sculptures, murals, digital art installations in-house
• Design furniture, biophilia, and layouts for common areas (pantries, breakout zones, atriums).

4. Service & Human Experience

• Set uniform and grooming standards for facility staff, concierge, security.
• Create hospitality training modules (delivered by internal team or low-cost partners).
• Run frictionless tenant onboarding experiences and feedback systems.

5. Unloved Spaces Remediation

• Audit and retrofit dead spaces (parking, loading docks) into experiential zones.

The Successful Applicant

A successful GM (Customer Experience) should have

• Bachelor in Architecture/Interior Design reputed institute
• 18 - 22 years of relevant work experience

What’s on Offer

• Competitive salary package within the property sector.
• Opportunities for professional growth in a large organization.
• Inclusive and supportive company culture.
• Located in New Delhi, offering a dynamic work environment.

If you are ready to shape customer experiences in the real estate industry, apply now to join this exciting opportunity in New Delhi.