Global Service Desk - Centralized Access Control Analyst

CO_AFATI Apex Fund Services LLP; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Job summary

Apex Group in Hyderabad is seeking a CAC Analyst to manage secure revocation of user access and support SOC/compliance audits. You will collaborate with HR and IT teams to ensure timely access termination, maintain SOPs, and support audit activities.

The role requires 1–2 years in IT access control or related operations, familiarity with ServiceNow, and strong English communication. Weekend/shift rotations may apply based on operations.

Qualifications

• 1–2 years in application access revocation, IT support, or related IT operations.
• Familiarity with compliance frameworks, SOC audits, and related processes.
• Experience with ServiceNow or similar ITSM tools.
• Strong written and verbal English communication skills.

Responsibilities

• Monitor and manage access termination queues in ServiceNow.
• Revoke application access for terminated employees or role changes.
• Provide evidence of access revocation for SOC/audit needs.
• Conduct monthly monitoring of inactive accounts and revoke as required.
• Support access reviews and audit activities weekly.
• Create and improve SOPs related to access revocation and audits.
• Collaborate with HR, Hiring Managers, and IT teams to ensure timely access revocation.

Skills

Access revocation

IT support

IT operations

Tools

ServiceNow

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ’empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

The Role

Centralized Access Control (CAC) Analyst operates as a specialized function within the Apex Group Global IT Service Desk. The team is responsible for the secure and timely revocation of user access to the application, ensuring compliance with internal policies, audit requirements, and regulatory standards. This includes monitoring and processing access termination requests, deactivating accounts for leavers, movers, or role changes, and maintaining accurate documentation for SOC and internal audits. The CAC Analyst also supports the creation and maintenance of Standard Operating Procedures (SOPs) and collaborates with other IT and business teams to safeguard systems and data. The position reports to the IT Service Desk Manager and may require working in staggered shifts (+/- 3 hours from core business hours) based on business requirements. A weekend working on a rotational basis will also be required, depending on operational needs.

Key Duties and Responsibilities

• Monitor and manage access termination request queues in ServiceNow, ensuring timely assignment and resolution.
• Revoke application access for terminated employees, internal transfers and users no longer requiring access.
• Provide supporting evidence of access revocation in response to SOC and other audit requirements.
• Conduct monthly monitoring of inactive accounts across applications, revoking access as required.
• Support and participate in weekly access reviews and compliance audits.
• Create, maintain, and improve Standard Operating Procedures (SOPs) related to access revocation and audit processes.
• Collaborate closely with HR, Hiring Managers, Local IT, and resolver groups to ensure timely and accurate access revocation in line with SLAs and company policies.
• Prepare reports on terminated accounts and audit findings for management review.
• Escalate risks or delays in access to termination to management in a timely manner.
• Contribute to continual process improvements to strengthen access control and compliance.
• Perform end-of-shift validation to confirm all required user access and accounts have been successfully revoked.

Experience and Skills

• 1-2 years of experience in application access revocation, IT support, or related IT operations function.
• Basic knowledge of user account management, permissions, and security protocols.
• Familiarity with compliance frameworks, SOC audits, and related audit processes.
• Experience working with ServiceNow or similar ITSM tools.
• Strong written and verbal communication skills in English.
• Experience with documentation, reporting tools, and spreadsheets.
• A strong customer service orientation, with the ability to collaborate across teams.
• Basic understanding of Active Directory, Azure, or other access management tools.
• Knowledge of role-based access control (RBAC) and IT security best practices is desirable.
• Familiarity with the ITIL framework is an advantage.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We're a people-powered business, and our people are full of ambition. Together, we're inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you'll experience more here than you would at most other companies. Prepare to accelerate. We're a people-powered business with a vision to inspire a new era of service-led FinTech. We're expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We'll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We're a people-powered business with a vision to inspire a new era of service-led FinTech. We're expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We'll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We'll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us