Global Service Desk - Centralized Access Control Analyst

Apex Group; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Apex Group is seeking a Centralized Access Control (CAC) Analyst in Hyderabad to manage secure revocation of user access, ensure SOC and audit readiness, and maintain SOP documentation. The role involves cross-functional collaboration with IT Service Desk, HR, and business teams, with shifting hours and weekend rotation as required.

Ideal candidates have 1–2 years of relevant experience, basic AD/Azure knowledge, and strong English communication.

Qualifications

• 1-2 years of experience in application access revocation or IT support.
• Basic knowledge of user account management and security protocols.
• Familiarity with SOC audits and audit processes.
• Experience with ServiceNow or similar ITSM tools.

Responsibilities

• Monitor and manage access termination request queues in ServiceNow, ensuring timely assignment and resolution.
• Revoke application access for terminated employees, internal transfers and users no longer requiring access.
• Provide supporting evidence of access revocation in response to SOC and other audit requirements.
• Conduct monthly monitoring of inactive accounts across applications, revoking access as required.
• Support and participate in weekly access reviews and compliance audits.
• Create, maintain, and improve Standard Operating Procedures (SOPs) related to access revocation and audit processes.
• Collaborate closely with HR, Hiring Managers, Local IT, and resolver groups to ensure timely and accurate access revocation in line with SLAs and company policies.
• Prepare reports on terminated accounts and audit findings for management review.
• Escalate risks or delays in access to termination to management in a timely manner.
• Contribute to continual process improvements to strengthen access control and compliance.
• Perform end-of-shift validation to confirm all required user access and accounts have been successfully revoked.

Skills

Communication in English

Team collaboration

Customer service orientation

Documentation and reporting

Tools

ServiceNow

ITSM tools

Active Directory

RBAC

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role:

Centralized Access Control (CAC) Analyst operates as a specialized function within the Apex Group Global IT Service Desk. The team is responsible for the secure and timely revocation of user access to the application, ensuring compliance with internal policies, audit requirements, and regulatory standards.

This includes monitoring and processing access termination requests, deactivating accounts for leavers, movers, or role changes, and maintaining accurate documentation for SOC and internal audits. The CAC Analyst also supports the creation and maintenance of Standard Operating Procedures (SOPs) and collaborates with other IT and business teams to safeguard systems and data.

The position reports to the IT Service Desk Manager and may require working in staggered shifts (+/- 3 hours from core business hours) based on business requirements. A weekend working on a rotational basis will also be required, depending on operational needs.

Key Duties and Responsibilities:

• Monitor and manage access termination request queues in ServiceNow, ensuring timely assignment and resolution.
• Revoke application access for terminated employees, internal transfers and users no longer requiring access.
• Provide supporting evidence of access revocation in response to SOC and other audit requirements.
• Conduct monthly monitoring of inactive accounts across applications, revoking access as required.
• Support and participate in weekly access reviews and compliance audits.
• Create, maintain, and improve Standard Operating Procedures (SOPs) related to access revocation and audit processes.
• Collaborate closely with HR, Hiring Managers, Local IT, and resolver groups to ensure timely and accurate access revocation in line with SLAs and company policies.
• Prepare reports on terminated accounts and audit findings for management review.
• Escalate risks or delays in access to termination to management in a timely manner.
• Contribute to continual process improvements to strengthen access control and compliance.
• Perform end-of-shift validation to confirm all required user access and accounts have been successfully revoked.

Experience and Skills:

• 1-2 years of experience in application access revocation, IT support, or related IT operations function.
• Basic knowledge of user account management, permissions and security protocols.
• Familiarity with compliance frameworks, SOC audits, and related audit processes.
• Experience working with ServiceNow or similar ITSM tools.
• Strong written and verbal communication skills in English.
• Experience with documentation, reporting tools, and spreadsheets.
• A strong customer service orientation, with the ability to collaborate across teams.
• Basic understanding of Active Directory, Azure, or other access management tools.
• Knowledge of role-based access control (RBAC) and IT security best practices is desirable.
• Familiarity with the ITIL framework is an advantage.