Access Control Analyst - Global Service Desk

Apex Group; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Apex Group is seeking a Centralized Access Control Analyst for its Global Service Desk based in Pune. The role focuses on user access revocation, IAM basics, and collaboration with IT teams to maintain security and compliance.

You will work with ServiceNow, IAM tools, and reporting platforms like Excel and Power BI to support business processes and security audits while communicating clearly in English with cross-functional teams.

Qualifications

• 1–2 years in IT support or access control operations.

Responsibilities

Skills

English communication

Customer service

Collaboration across teams

Documentation reporting

Basic IAM concepts

Tools

ServiceNow

ITSM tools

Excel

Power BI

Azure AD

RBAC

ITIL

Job description

Global Service Desk - Centralized Access Control Analyst

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

Experience and Skills:

• 1-2 years of experience in application access revocation, IT support, or related IT operations function.
• Basic knowledge of user account management, permissions, and security protocols.
• Familiarity with compliance frameworks, SOC audits, and related audit processes.
• Experience working with ServiceNow or similar ITSM tools.
• Strong written and verbal communication skills in English.
• Experience with documentation, reporting tools, and spreadsheets.
• A strong customer service orientation, with the ability to collaborate across teams.
• Basic understanding of Active Directory, Azure, or other access management tools.
• Knowledge of role-based access control (RBAC) and IT security best practices is desirable.
• Familiarity with the ITIL framework is an advantage.
• Good to Have – ITIL v4 Foundation Certified Awareness of Privileged Access Management (PAM) Knowledge of ticketing tools (e.g., ServiceNow).
• Exposure to IAM tools (Okta, SailPoint, CyberArk) Knowledge of Joiner-Mover-Leaver (JML) lifecycle Reporting and dashboard skills (Excel, Power BI)