Global ALC Operations Support

Ingram Micro; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Ingram Micro in Bengaluru seeks a Remote Global End User IT Operational Support Associate to coordinate and maintain IT systems within the Advance Logistics Center. You will troubleshoot hardware and software issues, manage ITSM tickets, and support WMS/WCS configurations to meet operational needs.

Join a global team delivering around-the-clock IT support for Pick, Pack and Ship processes, coordinating with vendors and internal teams to implement improvements and ensure secure IT infrastructure

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT support, preferably in warehousing or Advance logistics.

Responsibilities

• Provide remote technical support for hardware, software, UPS and network systems globally.
• ITSM ticket management within SLA commitments.
• Troubleshoot and coordinate resolution of IT issues to minimize downtime.
• Coordinate maintenance and monitoring of network and server infrastructure globally.
• Assist in implementing new technologies and systems for process improvement.
• Ensure WMS/WCS config, user accounts, and integration of features meet needs.
• Provide technical and user support for WMS and satellite software with global teams.
• Coordinate with vendors and internal teams for support and upgrades.
• Ensure security protocols within IT infrastructure.
• Manage IT consumables and stock, and collaborate with Purchasing for orders.
• Perform preventative and corrective maintenance of IT equipment to maintain stock levels.
• Document IT-related processes and configurations in a central repository.
• Work in a global team providing around-the-clock support and seamless handovers.
• Train warehouse staff on IT systems and best practices.

Skills

Windows Server

Linux

Networking

Troubleshooting

Technical Support

System Administration

VPN Configuration

WMS

Strong Communication Skills

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Remote Global End User IT Operational Support Associate – Advance Logistics Center

As a Remote End-User IT Operational Support professional, you will be responsible for Co-ordinating, maintaining and improving IT systems within an Advance Logistics Center (ALC) setting. Your tasks will include troubleshooting hardware and software issues, ensuring network stability, and providing technical support to ALC staff. You will play a crucial role in ensuring smooth and efficient ALC operations specifically around the Pick, Pack and Ship function.

Responsibilities

• Provide remote technical support for hardware, software, UPS and network systems within the ALC’s globally, working closely with the global Support teams and third-party providers.
• ITSM Ticket management within agreed SLA’s
• Troubleshoot, Co-ordinate and resolve IT-related issues promptly to minimize downtime.
• Co-ordinate the maintenance and monitoring of network & Server infrastructure and connectivity globally for ALC’s.
• Assist in the implementation of new technologies and systems for process improvement.
• Ensure that the WMS and WCS applications are correctly configured, user account management, and the integration of new features meet the needs of the ALC team.
• Technical and user support for WMS applications and satellite software with support from other Global support teams.
• Coordinate with vendors, internal teams and service providers for technical support and system upgrades.
• Ensure security protocols and standards are adhered to within the IT infrastructure.
• Management of IT consumables within the ALC’s ensuring the stock of IT equipment and consumables (ink cartridges, USB cables...) using regular inventory of references and quantities in stock; Manages stock by anticipating orders; Requests quotes from suppliers; Places and tracks internal orders. Collaborates with Purchasing to place orders with external suppliers.
• IT Asset Management by performing preventative and corrective maintenance of IT equipment and technical devices such as to ensure that the right stock levels are maintained, to include RF guns, Keyboards, Printers, Computers etc.
• Document IT-related processes, solutions, and hardware/software configurations in a central repository.
• Work within a global team ensuring around the clock support for the ALC teams with seamless handover and cover with other team members.
• Train warehouse staff on the use of IT systems and best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT support, preferably in a warehousing or Advance logistics environment.
• Strong troubleshooting and problem-solving skills.
• Familiarity with network infrastructure and maintenance.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Skills

• Windows Server
• Linux
• Networking
• Troubleshooting
• Technical Support
• System Administration
• VPN Configuration
• Warehouse Management Systems (WMS)
• Strong Communication Skills