Team Lead - Logistics Run - 2230

Medline; Maharashtra; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Medline is seeking an experienced Logistics Systems Support professional in Maharashtra, India, to provide support for the user community and the development team in Logistics Systems, including Warehouse and Transportation Management.

The ideal candidate will have at least 4 years of relevant experience, a Bachelor's degree in Information Technology, and strong skills in technical support. Responsibilities include task monitoring, issue resolution, and team mentoring.

Qualifications

• At least 4+ years of experience in a related area.
• Familiar with standard concepts, practices, and procedures within the field.
• Experience providing application and infrastructure support.

Responsibilities

• Assigns and monitors tasks for the Logistics Systems Support team.
• Works closely with application development teams.
• Interacts with internal customers to resolve issues.
• Troubleshoots technical solutions related to application issues.
• Tracks and manages development issues.

Skills

Ability to compute rate, ratio, and percentages

Demonstrated ability to take initiative

Basic PC operating systems and applications

Ability to work under pressure

Creativity and latitude

Creating engaging work environment

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft Windows

Microsoft Office

Microsoft Outlook

Microsoft Project

Job description

Job Summary

Provides support for the user community and development team in the design, development, configuration and testing of Medline’s Logistics Systems which include Warehouse Management, Transportation Management, and Labor Management Systems.

Job Description

• Assigns and monitors tasks for the Logistics Systems Support team.
• Works closely with application development teams on solutions for new projects and enhancements.
• Works closely with the General Help Desk to work through issues related to open trouble tickets.
• Interacts with internal customers to work through current issues.
• Works closely with the Application Team management to ensure proper feedback to the Development Team on new application functionality, enhancements, and current issues.
• Troubleshoots and develops technical solutions related to application issues for internal customers.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Tracks and manages development issues for both breaks and enhancements.
• Interfaces with key internal users and all levels of the organization to understand and document development needs as well as ensure client needs are met in accordance with the SLA.
• Participates in the development of metrics, KPIs, and processes specific to the Logistics Systems Support Team.
• Monitors established metrics and KPIs, performs ticket and call quality reviews and coaches the Logistics System Support Team.
• Mentors, advises and leads team members in their journey to best support Medline employees and customers.

Minimum Job Requirements

• Education: Typically requires a Bachelor's degree in Information Technology, Computer Science, or related field.
• Certification / Licensure: None required.
• Work Experience: At least 4+ years of experience in a related area; familiar with standard concepts, practices, and procedures within the field; experience providing application and infrastructure support.
• Knowledge / Skills / Abilities:
  • Ability to compute rate, ratio, and percentages and to draw and interpret bar graphs and spreadsheets.
  • Demonstrated ability to act and learn on his/her own initiative and execute objectives without day-to-day supervision.
  • Demonstrated ability to use basic PC operating systems and applications, including Microsoft Windows and Microsoft Office, Outlook and Project.
  • Ability to work well under pressure, make key decisions, and motivate others.
  • A certain degree of creativity and latitude is required.
  • Demonstrated ability to create an engaging and innovative work environment that fosters collaboration among team members, career growth and excellence in achieving operational results.
  • Occasional travel, possibly international, may be required.

Preferred Job Requirements

• 1+ years warehouse systems support experience.
• 2+ years leadership skills.
• 2+ years of support experience using a ticket management system (e.g. HEAT, Remedy).