IT Support Engineer

Hapag-Lloyd; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

A global logistics company in Chennai is seeking a System Administrator/Engineer to manage day-to-day IT operations, provide technical support, and oversee asset management. You will be responsible for maintaining Windows environments, troubleshooting system issues, and ensuring compliance with security standards. The ideal candidate holds a degree in computer science/engineering and has experience with ITIL processes and asset tracking solutions. This role offers a dynamic work environment where your contributions will impact core operations.

Qualifications

• Bachelor’s or master’s degree in computer science, Engineering, or related discipline.
• Expert proficiency in English; additional languages are beneficial.
• Knowledge of RFID inventory platforms is preferred.

Responsibilities

• Manage, maintain, and optimize Windows client environments.
• Perform patch management and security hardening of systems.
• Provide first and second-level support for hardware and software issues.

Skills

Windows & System Administration

Technical Support

Asset Management

Reporting & Documentation

Compliance & Policy Enforcement

Education

Bachelor’s or master’s degree in computer science or related discipline

ITIL Foundation

English language – expert proficiency

Tools

Excel

PowerShell

Azure tools

SQL

Job description

A System Administrator/Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure. We offer a variety of tasks in expanding and improving our solution, from deployment to End user support and management of operations related challenges. As part of a powerful team, you can contribute to parts of Hapag-Lloyd's critical core systems to make a difference.

Responsibilities

• Windows & System Administration: Manage, maintain, and optimize Windows client environments (10 & 11).
• Perform patch management, configuration, and security hardening of systems.
• Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.
• Asset & Inventory Management: Maintain accurate and up-to-date IT asset inventory records, including procurement, assignment, movement, and retirement.
• Utilize Excel-based tools and macros for tracking and reporting asset movement.
• Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software.
• Technical Support & Issue Resolution: Provide first and second-level support to end users for hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, and mobile device problems.
• Ensure resolution within defined SLAs.
• Offer remote and on-site support depending on issue criticality and user location.
• Reporting & Documentation: Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools.
• Create and maintain up-to-date standard operating procedures (SOPs), system diagrams, and asset logs.
• Create SLA metrics and follow up on ITIL process to manage the IT Service Delivery system for self and team.
• User Onboarding & Offboarding: Coordinate with HR and other teams to deliver a smooth IT onboarding experience.
• Conduct IT induction or training for new users on systems, tools, and IT policies.
• Collect and deprovision IT assets, disable accounts, and revoke access during offboarding.
• Preventive Maintenance & Monitoring: Perform regular system health checks as part of IT Systems (AV/Conferencing device/Server room maintenance and monitoring).
• Proactively identify recurring issues or user pain points and recommend improvements.
• Monitor user hardware/software lifecycle and flag upgrades/replacements as needed.
• Compliance & Policy Enforcement: Educate users on acceptable use policies, security practices, and data handling procedures.
• Support audit activities by providing logs or configuration details when requested.
• Ensure systems adhere to endpoint security standards and report non-compliance.

Qualifications

EDUCATION & QUALIFICATIONS

• Bachelor’s or master’s degree in computer science, Engineering, or related discipline
• English language – expert proficiency (additional languages are beneficial)
• ITIL Foundation (Preferred)
• Knowledge of RFID inventory platforms or custom integrations
• Basic understanding of database/reporting tools (e.g., SQL, Power BI – optional)

Job Info

• Job Identification 2148
• Job Category IT
• Posting Date 03/12/2026, 12:10 PM
• Locations World Trade Center, 12_th_ Floor, Tower B,, CHENNAI, 600096, IN