[기아] Area CX Manager 채용

기아; India; Vor Ort; INR 1.400.000 - 2.200.000; Vollzeit

Zusammenfassung

Bzpp in Bangalore, India seeks an experienced CX leader to implement customer experience initiatives across dealership networks. The role focuses on standardizing sales processes, auditing operations, and driving data-driven improvements with dealers and regional teams.

The candidate will analyze customer feedback, lead action plans, and support recruitment for Sales Customer Care Managers, ensuring service excellence and stronger customer loyalty across the network.

Qualifikationen

• 8 to 12 years of experience in CX / sales operations (dealerships).
• Strong analytical and communication skills.
• Proficiency in MS Office.

Aufgaben

• Implement CX initiatives & CX programs at the dealership.
• Implement sales SOPs at dealership.
• Conduct sales process audits at dealership to check process gaps.
• Analyze SSI and develop action plans with dealers.
• Analyze PSI and formulate dealer action plans based on findings.
• Handle sales customer complaints; collect, analyze and interpret feedback.
• Implement and monitor customer experience improvement action plans.
• Support recruitment of Sales Customer Care Managers.
• Assess manpower availability for key roles, including CCEs & hostesses.
• Coordinate for regional Salesforce campaigns across the network.
• Increase customer engagement through digital channels via My Kia App registration & Customer Rewards.
• Implement digital initiatives in the field like Dealer CRM, Virtual KEC.
• Improve customer data quality across dealerships.
• Track and report on Sales Exit Interviews.
• Review the performance of Dealer CX Teams.
• Prepare for and execute Customer Meetings and gather feedback on new programs.

Kenntnisse

Analytical skills

Excellent communication

Presentation skills

MS Office

Jobbeschreibung

Job DescriptionJob Description :

• Implement CX Initiatives & CX programs at the dealership
• Implementation of Sales Standard Operating Processes at Dealership
• Conduct Sales Process Audits at dealership to check process gaps .
• Analyze SSI and develop action plans in collaboration with dealers.
• Analyze PSI and formulate dealer action plans based on findings.
• Sales customer complaint Handling for the defined set of dealerships. Collect, analyze, and interpret customer feedback, surveys, and complaint data
• Implement and monitor Customer experience Improvement Action Plans.
• Support the recruitment of Sales Customer Care Managers (CCM)
• Assess manpower availability for key roles, including CCEs, hostesses, and other support functions.
• Coordinate for regional Salesforce campaigns by initiating actions across network
• ncrease customer engagement through digital channels by promoting My Kia App registration &Customer Rewards program
• Implement key Digital Initiatives in the field like Dealer CRM, Virtual KEC etc
• Improve customer data quality across dealerships
• Track and report on Sales Exit Interviews.
• Review the performance of Dealer CX Teams.
• Prepare for and execute Customer Meetings and gather feedback on new programs.

Skills Required

• Analytical Skills & Excellent communication skills ,Presentation Skills ,Proficient in MS office

Location

• Bangalore, Karnataka, India

Years Of Experience

• 8 to 12 years