[기아] Area Service Field Manager (ASFM) 채용

기아; India; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Bzpp in Bengaluru is seeking an Area Field Aftersales Manager to implement KIA processes and policies across dealer networks. You will supervise aftersales operations, monitor KPI development, and coordinate staff training at the KIA Training Centre.

The role involves policy adherence, CSI management, and addressing customer grievances to drive dealer profitability and satisfaction. Responsibilities include audits, warranty approvals, and regular planning of marketing activities aligned with KIA

Qualifikationen

• Good communication skills, written and verbal.
• Mentoring and coaching dealership manpower.
• Data analysis to monitor dealer profitability.
• Customer Complaint analysis.

Aufgaben

• Implement KIA processes and policies at dealers.
• Monitor workshop infrastructure development and KPI reviews.
• Ensure staff quality and training per guidelines.
• Ensure policy adherence and provide technical feedback to HQ.
• Measure CSI and resolve customer complaints promptly.
• Meet targets for repair orders, parts and KPI growth.
• Plan and organize marketing activities per business plan.

Kenntnisse

Communication skills

Mentoring

Data analysis

Complaint analysis

Ausbildung

B.Tech/BE/MBA

Jobbeschreibung

Job DescriptionRoles & Responsibilities:

The Area Field Aftersales Manager will be responsible for implementation of KIA process & policies & ensure the aftersales operation at the dealers under his supervisionSupport & monitor the development of workshop infrastructure for completion as per time plan.Regular review of Dealer KPI, support to enhance the same.Ensuring right quality and quantity of staff at dealership as per KIN guidelines, Training of dealer staff through OJT & at KIA Training Centre.Implementation of systems & processes at dealership as per KIA guidelinesEnsure Policy Adherence at the dealership.Technical feedback, reports, campaign monitoring & reporting to RSFM & HQ.Measuring & monitoring CSI of the dealership & working with dealership to enhance CS.Monitoring customer complaints at reported at various channels, attending to customer grievances, fast resolution & ensuring comeback of customers. Meeting set targets related to Repair orders, Parts, KPI of dealership & growth / improvement plan.Regular planning & organizing of marketing activities basis KIA business plan, seasonal requirements, dealer profitability & customer satisfaction.Regular audits, evaluations to monitor dealership performance.Warranty approvals, audits, parts scrapping etc in the dealership under supervision.Any other duties expected from the position & requested by respective manager.

• The Area Field Aftersales Manager will be responsible for implementation of KIA process & policies & ensure the aftersales operation at the dealers under his supervision
• Support & monitor the development of workshop infrastructure for completion as per time plan.
• Regular review of Dealer KPI, support to enhance the same.
• Ensuring right quality and quantity of staff at dealership as per KIN guidelines, Training of dealer staff through OJT & at KIA Training Centre.
• Implementation of systems & processes at dealership as per KIA guidelines
• Ensure Policy Adherence at the dealership.
• Technical feedback, reports, campaign monitoring & reporting to RSFM & HQ.
• Measuring & monitoring CSI of the dealership & working with dealership to enhance CS.
• Monitoring customer complaints at reported at various channels, attending to customer grievances, fast resolution & ensuring comeback of customers.
• Meeting set targets related to Repair orders, Parts, KPI of dealership & growth / improvement plan.
• Regular planning & organizing of marketing activities basis KIA business plan, seasonal requirements, dealer profitability & customer satisfaction.
• Regular audits, evaluations to monitor dealership performance.
• Warranty approvals, audits, parts scrapping etc in the dealership under supervision.
• Any other duties expected from the position & requested by respective manager.
  

Skills Required

Good communication skills both written and verbal, Mentoring and coaching dealership manpower, Mentoring and coaching dealership manpower, Data analysis to monitor dealer profitability, Customer Complaint analysis

Location

Bengaluru, Karnataka, India

Education/Qualification

B.Tech/BE/MBA

Years Of Experience

4 to 10 years