General Services and Facility Operations Lead

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd is seeking a General Services & Facility Operations Lead to oversee day-to-day workplace operations in Bengaluru on-site. You will manage housekeeping, pantry, reception and other soft services, ensuring SLAs are met and the workplace experience is exceptional.

You will supervise GSA staff, coordinate with vendors, and act as the main point of contact for employees and clients.

Qualifications

• Bachelor-level or diploma in Facilities Management, Administration, Hospitality, Operations, or related field.
• 5–8 years of experience in corporate facilities, workplace management, hospitality or integrated facilities management.

Responsibilities

• Lead day-to-day GSA and workplace operations, ensuring housekeeping, pantry, cafeteria, reception and soft services meet SLAs.
• Supervise GSA executives and support staff; manage rosters, attendance and training to improve service quality.
• Coordinate with service providers, monitor SLAs/KPIs and drive corrective actions.
• Act as primary GSA SPOC for employees, clients and stakeholders; coordinate with Security, Engineering, EHS, IT.
• Plan and execute employee events; manage seating, catering, AV and other requirements.
• Ensure compliance with SOPs, safety guidelines and audits; implement emergency procedures.
• Monitor inventory and costs, validate vendor bills; optimize wastage and consumables.
• Prepare reports on attendance, complaints, vendor performance and incidents.

Skills

People management

Communication

Vendor management

Facilities operations

Problem solving

Event coordination

MS Office/Excel

Multitasking

Education

Facilities Management degree

Job description

Key Responsibilities

1. General Services & Facility Operations Lead day-to-day GSA and workplace operations. Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, workplace support and other soft services. Conduct regular site inspections and identify operational gaps. Ensure all facility-related complaints and requests are resolved within agreed SLAs. Maintain high standards of cleanliness, hygiene, ambience and workplace experience.
2. Team Management Supervise and guide GSA executives, housekeeping, pantry and other support staff. Prepare manpower deployment and shift rosters. Monitor attendance, grooming, performance and productivity. Conduct daily briefings and ensure teams follow SOPs and site requirements. Train and motivate team members to improve service quality.
3. Vendor Management Coordinate with service providers and contractors. Monitor vendor performance against agreed SLAs/KPIs. Track manpower, attendance, consumables and service quality. Escalate recurring service gaps and drive corrective actions. Support vendor evaluations, billing validation and performance reviews.
4. Client & Stakeholder Management Act as the primary GSA SPOC for employees, client representatives and internal stakeholders. Handle workplace-related requests, complaints and escalations professionally. Coordinate with Security, Engineering, EHS, Transport, IT and other support functions. Maintain effective communication with business stakeholders.
5. Events & Workplace Experience Support planning and execution of employee events, engagement activities and special programs. Coordinate seating, catering, housekeeping, AV and other event requirements. Ensure the workplace is event-ready and services are delivered without disruption.
6. Compliance & Safety Ensure compliance with site SOPs, safety requirements and statutory guidelines. Conduct regular inspections and maintain required records. Support internal and external audits. Ensure proper implementation of emergency response and incident-reporting procedures.
7. Inventory & Cost Control Monitor GSA consumables, stationery, pantry supplies and other workplace inventory. Maintain minimum/maximum stock levels. Reduce wastage and identify opportunities for cost optimization. Validate vendor bills against manpower, service delivery and agreed scope.
8. Reporting & MIS Prepare daily/weekly/monthly reports covering:Attendance and manpowerComplaints and closure statusVendor performanceConsumable usageEvents and workplace activitiesIncidents and escalationsSLA/KPI performance Maintain trackers and dashboards for management review.

Key Skills

• Strong people and team-management skills
• Excellent communication and stakeholder-management skills
• Vendor and contract management
• Good knowledge of workplace/facilities operations
• Problem-solving and escalation-management ability
• Event and employee-engagement coordination
• Strong MS Office/Excel and reporting skills
• Ability to work under pressure and manage multiple priorities

Qualification & Experience

• Graduate degree/diploma in Facilities Management, Administration, Hospitality, Operations or related field.
• 5-8 years of relevant experience in corporate facilities, workplace management, hospitality or integrated facilities management.
• Prior experience managing outsourced manpower and vendors is preferred.
• Experience in a corporate/MNC environment will be an advantage.

Key Performance Indicators

• SLA/KPI compliance
• Employee/customer satisfaction
• Complaint resolution TAT
• Vendor performance
• Audit and compliance scores
• Manpower productivity
• Cost and consumable optimization
• Workplace service quality
• Successful execution of events and special projects

Location: On-site - Bengaluru, KA

Scheduled Weekly Hours: 48

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Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page