Assistant Manager - Facility Soft Services

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle (JLL) India is seeking an Assistant Manager – Soft Services in Bengaluru to manage integrated facilities management for a key client. The role emphasizes floor operations, vendor management, and service delivery improvements to meet SLAs and KPIs.

You will lead contracted services including cleaning, security, reception, helpdesk, pantry, mailroom, and safety programs while ensuring cost-effective operations and client satisfaction through regular reporting and governance.

Qualifications

• Excellent people skills and ability to interact with a wide range of client staff.
• Experience with tendering and service improvement initiatives.
• Knowledge of Occupational Safety requirements.
• Good inventory management and record-keeping.

Responsibilities

• Floor Operations: manage outsourced services and JLL staff, ensure service quality and SLA adherence.
• Vendor Management: oversee contracts, scorecards, and vendor performance against KPIs.
• Basic Operational Skill Set: strong PC literacy and ability to use multiple systems to track activities.
• Leadership behaviors: demonstrate proactive problem solving and collaborative relations with clients.

Skills

People skills

Tendering experience

Health & Safety awareness

Shift flexibility

Job description

AM - Soft Services JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description:

Assistant Manager – Soft Services

Location:

Bangalore, KA

Segment:

Integrated Facilities Management – Work Dynamics

Region/Country:

India

What this job involves:

To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets.

Key Responsibilities:

Floor Operations

• Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client.
• Routinely Inspect all contracted services to ensure performance measures are being maintained.
• Event Management, basic sets ups, coordination with internal client groups.
• Ensure Helpdesk service requests are attended to in time.
• Effectively manage the mailroom services to ensure an on time deliverable system.
• Achieve client satisfaction to Client expectations.
• Reporting Daily/Weekly/Monthly reports.
• Contribute to the Monthly Management Report to client and other reports as required.
• Managing Trackers & inventory as per the task allocated.

Vendor Management

• Manage service contracts, including inspections and quality management of service delivery.
• Support in preparing vendor contracts/Score cards/defining SOW.
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
• Participate in Emergency Evacuation procedures including crisis management and business continuity as per the site dynamics.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews while carrying out related jobs.

Basic Operational Skill Set

• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Demonstrated experience with tendering and service improvement initiatives required.
• Knowledge of Occupational Safety requirements.
• Knows the inventory management, good keeping knowledge.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.
• Achievement of Contracted Service Levels and Performance Indicators.
• Achievement of contracted Customer Satisfaction expectations.
• Management of resource to ensure no disruption to client business.
• Achievement of savings initiatives as agreed with Client.
• Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
• Achievement of performance goals as agreed with manager.
• Understanding of Cafeteria operations will be an added advantage.

Key Behaviours & Leadership

• Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements.
• Set stretch targets for self to achieve maximum team performance.
• Is able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results.
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
• Listens effectively and communicates through actions and examples.
• Have strong written and oral communication skills.
• Flexible to work in shifts.

Location

On-site - Bengaluru, KA

Scheduled Weekly Hours

48

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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