GSA Lead

JLL; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

On-site role in Bengaluru

Job summary

JLL in Bengaluru is seeking a seasoned Facilities Manager to lead General Services and workplace operations, ensuring service excellence and adherence to SOPs. You will supervise housekeeping, pantry, and support staff, while coordinating with vendors and internal stakeholders.

Ideal candidates bring 5-8 years in corporate facilities, with strong people management, communication, and cost control skills. This on-site role offers engagement in events and workplace experience initiatives within a

Qualifications

• 5-8 years of relevant experience in corporate facilities/workplace management.
• Prior experience managing outsourced manpower and vendors is preferred.
• Experience in a corporate/MNC environment is an advantage.

Responsibilities

• Lead day-to-day General Services & Facility Operations (GSA) and workplace services to meet SLAs.
• Supervise GSA executives, housekeeping, pantry, and support staff; manage manpower deployment and rosters.
• Coordinate with service providers, track SLAs/KPIs, and drive corrective actions.
• Act as main GSA point of contact for employees, clients, and internal stakeholders; manage escalations.
• Plan and execute employee events and workplace experiences.
• Ensure compliance with SOPs, safety guidelines, and audits.
• Monitor inventory, costs, and vendor billing; optimize wastage.
• Prepare reports on attendance, complaints, vendor performance, and incidents.

Skills

People management

Communication

Vendor management

Facilities operations

Problem solving

Event coordination

MS Office/Excel

Prioritization under pressure

Education

Graduate degree or diploma in Facilities Management or related field

Tools

MS Office

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

1. General Services & Facility Operations Lead day-to-day GSA and workplace operations. Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, workplace support and other soft services. Conduct regular site inspections and identify operational gaps. Ensure all facility-related complaints and requests are resolved within agreed SLAs. Maintain high standards of cleanliness, hygiene, ambience and workplace experience.
2. Team Management Supervise and guide GSA executives, housekeeping, pantry and other support staff. Prepare manpower deployment and shift rosters. Monitor attendance, grooming, performance and productivity. Conduct daily briefings and ensure teams follow SOPs and site requirements. Train and motivate team members to improve service quality.
3. Vendor Management Coordinate with service providers and contractors. Monitor vendor performance against agreed SLAs/KPIs. Track manpower, attendance, consumables and service quality. Escalate recurring service gaps and drive corrective actions. Support vendor evaluations, billing validation and performance reviews.
4. Client & Stakeholder Management Act as the primary GSA SPOC for employees, client representatives and internal stakeholders. Handle workplace-related requests, complaints and escalations professionally. Coordinate with Security, Engineering, EHS, Transport, IT and other support functions. Maintain effective communication with business stakeholders.
5. Events & Workplace Experience Support planning and execution of employee events, engagement activities and special programs. Coordinate seating, catering, housekeeping, AV and other event requirements. Ensure the workplace is event-ready and services are delivered without disruption.
6. Compliance & Safety Ensure compliance with site SOPs, safety requirements and statutory guidelines. Conduct regular inspections and maintain required records. Support internal and external audits. Ensure proper implementation of emergency response and incident-reporting procedures.
7. Inventory & Cost Control Monitor GSA consumables, stationery, pantry supplies and other workplace inventory. Maintain minimum/maximum stock levels. Reduce wastage and identify opportunities for cost optimization. Validate vendor bills against manpower, service delivery and agreed scope.
8. Reporting & MIS Prepare daily/weekly/monthly reports covering:Attendance and manpowerComplaints and closure statusVendor performanceConsumable usageEvents and workplace activitiesIncidents and escalationsSLA/KPI performance Maintain trackers and dashboards for management review.

Key Skills

• Strong people and team-management skills
• Excellent communication and stakeholder-management skills
• Vendor and contract management
• Good knowledge of workplace/facilities operations
• Problem-solving and escalation-management ability
• Event and employee-engagement coordination
• Strong MS Office/Excel and reporting skills
• Ability to work under pressure and manage multiple priorities

Qualification & Experience

• Graduate degree/diploma in Facilities Management, Administration, Hospitality, Operations or related field.
• 5-8 years of relevant experience in corporate facilities, workplace management, hospitality or integrated facilities management.
• Prior experience managing outsourced manpower and vendors is preferred.
• Experience in a corporate/MNC environment will be an advantage.

Key Performance Indicators

1. SLA/KPI compliance
2. Employee/customer satisfaction
3. Complaint resolution TAT
4. Vendor performance
5. Audit and compliance scores
6. Manpower productivity
7. Cost and consumable optimization
8. Workplace service quality
9. Successful execution of events and special projects

Location: On-site -Bengaluru, KA

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.