General Manager Service

Mahadeva Cars Pvt Ltd; Raipur; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Mahadeva Cars Pvt Ltd in Raipur invites an experienced General Manager Service to lead the after-sales operations of the Renault dealership. You will drive service performance, customer satisfaction, and profitability while overseeing manpower and adherence to Renault standards.

Key duties include managing service operations, budgeting, and ensuring compliance with all policies. The role demands strong leadership, strategic planning, and a proven track record in automotive after-sales.

Qualifications

• 5-`10 years of experience in automobile after-sales/service operations, including at least 35 years in a senior management role.
• Proficiency in KPI monitoring, MIS reporting, budgeting, cost control, and dealership management systems.

Responsibilities

• Service Operations Management.
• Business Growth & Profitability.
• Achieve targets for labour revenue, spare parts, lubricants, accessories, and other service revenues.
• Improve labour/parts absorption and workshop productivity.
• Customer Satisfaction & Retention.
• Coordinate with parts department for parts availability.
• Ensure compliance with Renault policies and safety standards.
• Prepare annual and monthly service business plans and manpower plans.
• Implement Renault service processes and standards.

Skills

KPI monitoring

MIS reporting

Budgeting

Cost control

Dealership systems

Leadership

Job description

We are looking for an experienced and result-oriented General Manager Service to lead the after-sales operations of our Renault dealership. The candidate will be responsible for overall service department performance, customer satisfaction, workshop productivity, revenue growth, profitability, manpower management, and adherence to Renault's service standards and operating processes.

Role & responsibilities

• Service Operations Management.
• Business Growth & Profitability
• Achieve monthly, quarterly, and annual targets for labour revenue, spare parts, lubricants, accessories, and other applicable service revenue streams.
• Improve labour and parts absorption, average repair order value, and workshop productivity.
• Customer Satisfaction & Retention.
• Coordinate with the parts department to ensure adequate availability of fast-moving and critical parts.
• Ensure compliance with dealership policies, Renault requirements, applicable statutory regulations, and safety standards.
• Prepare annual and monthly service business plans, budgets, and manpower plans.
• Ensure proper implementation of Renault's service processes, technical standards, policies, and operating procedures

Preferred candidate profile

• 5-`10 years of experience in automobile after-sales/service operations, including at least 35 years in a senior management role.
• Candidates from authorized passenger car dealerships, preferably Renault, Nissan, Maruti Suzuki, Hyundai, Tata Motors, Mahindra, Toyota, or other established automotive brands.
• Proficiency in KPI monitoring, MIS reporting, budgeting, cost control, and dealership management systems.
• Strong communication, decision‑making, problem‑solving, team leadership, and business development skills.