General Manager

WOW Softech; Jaipur; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

WOW Softech in Jaipur is seeking a General Manager for the Operations/Admin function to lead luxury hospitality operations. The role requires 8+ years of experience and a passion for curating authentic local experiences while driving profitability and guest satisfaction.

You will report to the COO/Ownership and oversee guest services, events, budgeting, and performance metrics in a boutique/historic setting based in Jaipur.

Qualifications

• 8+ years of experience in luxury hospitality management.
• Experience with boutique/heritage hotel operations.
• Proven ability to curate authentic local guest experiences.
• Strong focus on profitability alongside guest satisfaction.
• Experience managing luxury weddings and high-profile clientele.
• Strong crisis management and decisive decision-making skills.
• Track record of improving guest metrics like NPS and audit scores.

Skills

Luxury hospitality mindset

Boutique & heritage ops

Emotional intelligence

Guest experience

Commercial orientation

Luxury weddings & events

Crisis management

Performance metrics

NPS

Employee engagement

Upselling & ancillary rev

Energy & sustainability

Event guest satisfaction

Job description

Job Title: General Manager

Department: Operations/Admin

Reports To: Chief Operating Officer / Ownership

Location Jaipur

Exp 8+ years

• Preferred Competencies
• Luxury hospitality mindset with exceptional attention to detail.
• Strong understanding of boutique and heritage hotel operations.
• Emotional intelligence and relationship-building skills.
• Ability to curate authentic local experiences for guests.
• Commercial orientation with a strong focus on profitability alongside guest satisfaction.
• Experience managing luxury weddings, destination events and high-profile clientele.
• Strong crisis management and decision-making capabilities.
• GOP Achievement vs Budget
• Flow-through Percentage
• Guest Complaint Resolution Time
• Repeat Guest Ratio
• Net Promoter Score (NPS)
• Luxury Audit Scores (LQA/Internal Audits)
• Employee Engagement Score
• Training Hours per Associate
• Upselling & Ancillary Revenue per Occupied Room
• Energy & Sustainability Performance
• Event Guest Satisfaction Scores