General Manager - Operations

Phoenix Mills; Bengaluru; On-site; INR 2,600,000 - 3,800,000; Full time

Job summary

Phoenix Mills in Bengaluru is seeking an experienced facilities and property management leader to drive site operations for commercial office spaces within the complex. The role requires 14–17 years in facilities management, including 4–5 years in hospitality, managing soft services, technical and security, and a strong focus on safety compliance.

You will lead a cross-functional team, coordinate with outsourced partners, ensure uptime of M&E services, and deliver high client satisfaction

Qualifications

• Degree or BE in Electrical, Mechanical, Electronics or equivalent with admin experience.
• BBA/MBA preferred; PG/Masters an advantage.
• Fluency in English, Hindi and local languages is essential.
• 14–17 years in Facilities/Property Management; hospitality experience 4–5 years.
• Special skills include client management, preventive maintenance, communication, manpower handling, safety compliance.

Responsibilities

• Hold site leadership role and participate in core decision making.
• Manage full gamut of Property Facility Management for commercial offices.
• Monitor and design processes for PM-FM operations.
• Ensure service delivery to tenants with emphasis on uptime and satisfaction.
• Coordinate with outsourced teams for maintenance, safety and security.
• Oversee HVAC, electrical, water, lifts, cleaning, waste, pest control, gardening, and AMC management.
• Address emergencies per contingency plans and ensure safety compliance.
• Lead risk assessments, audits, and regulatory checklists with SMEs.
• Plan preventive maintenance with minimal business disruption.
• Manage vendor contracts, AMC negotiations and local government liaison.
• Develop team at property level and provide health and safety training.

Skills

Client Management

Preventive maintenance

Communication skills

Manpower handling

Safety compliance

Budgeting

Education

Electrical/Mechanical/Electronics degree

BBA/MBA

PG/Masters

Job description

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)

Basic qualification Degree or BE in - Electrical, Mechanical, Electronics, or any other relevant Engineering or Degree in Administration with essential experience. Persons with additional qualification in safety, fire, ISO certifications, finance.

BBA/MBA will be preferred.

Having PG or Masters qualification will be an advantage.

Good verbal and written communication skills with fluency in English, Hindi & local vernacular languages are MUST. He/She must be smart & have passion for Client Handling, interacting with multiple stakeholders and managing large teams.

Experience in budgeting.

14 to 17 years of experience in Facilities / Property Management. Prefer to have 4-5 years’ experience with hospitality industry, with experience of handling, soft service, technical and security.

Special Skills/Attributes

(required for performing the job effectively)

Client Management Skills, Preventive maintenance skills, Good Communication Skills, Manpower Handling Skills,Knowledge of Safety Standard & Compliance.

Overall Purpose/Objective

Of the job

Client Management Skills, Preventive maintenance skills, Good Communication Skills, Manpower Handling Skills,Knowledge of Safety Standard & Compliance.

Key Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)

To hold Site leadership role and part of the core team of company, take strategic, contingency, and important decisions.

The position has the responsibility to handle complete gamut of Property Facility Management for Commercial Office Spaces in the complex & committed towards the Office Clients’ all round satisfaction.

Monitoring, designing & establishment of process for the Commercial Offices PM-FM Operations

Will be responsible for service delivery to all the clients ensuring smooth running in the premises.Responsible for all Facility Management related activities such as upkeep and maintenance of buildings and infrastructure in co-ordination with outsourced teams.

Synching with City / Complex / HO PML SME for any kind of guidance, troubleshooting & clarity on governance checks

Regularly inspect Client spaces, public, mechanical, and ground areas to ensure property maintenance and cleanliness.

Responsible for operation of all deliverables to the tenants/clients, including - M&E Services (Power, Water, AC, Lifts, FPS, STP), cleaning & hygiene mgmt, Waste Management, Pest control, Gardening, Physical Security, Traffic & parking management, Food Court Management, AMC management

Shall be responsible for attending & addressing to all emergency breakdowns in his buildings, as per contingency plans.

Will be responsible for all safety and security compliance in the building.Maintenance of Fire Fighting systems, DG Sets, HVAC, Pumps and electrical systems like cables & transformers. Ensuring uptime for all major equipment

Provide technical assistance and advice on building operations systems including HVAC, electrical, energy management, plumbing, roofs, fire safety, environmental issues, security, and controls

Keep track of completion of all helpdesk service requests from clients; all complaints to be closed with corrective actions to prevent recurrence of the client complaint.

Responsible for the physical management of the property, including regular maintenance and emergency repairs. To include/engage contractors to get the job done.

Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.

Shall be responsible for planning end of life replacement of equipment’s in consultation with Technical SME.

Ensure to keep thorough records regarding the property. This should include all expenses per budgets; list of all inspections, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs.

Vendor Management and AMC negotiations. Responsible for the purchase and contracts.

Liaison with local and Government bodies, authorities. To prepare, monitor & regular updates on checklist of regulatory compliance.

Coach and develop the team at property level- directly and indirectly reporting at the property. Impart training to Core Roles in Facility & Work closely with other PML Teams & SME's for the same. Provide advice on health, safety and well being issues.

Ensure Safety standards are maintained as per the organizational safety policy.

Responsible for the enforcement of health and safety legislation. To impart to all employees the understanding that the violation of standard safe working practices is as serious as the violation of any other company rule and shall take corrective action when safety rules are ignored and set a good safety example himself.

To make it possible for each employee under control to take part in the safety programme by personal contact and group discussions.

To discuss on the results of accident investigation and suggestions for preventing recurrence. Assisting in the investigation of accidents.

Provide a workplace that is free from serious safety and health hazards

Providing leadership in developing measures and practices that prevent accidents and ensure compliance with Safety standards. Monitor the workplace to ensure employees follow safety in work.

Ensure that the workplace is monitored and is fully in compliance with all applicable Safety standards, rules and regulations in order to maintain safety in facilities.

Ensure that Safety Standard Operating Procedures (SOPs) are maintained, and communicated to all concerned and all levels of employees. Participating in workplace safety and health planning meetings.

Identifying hazardous situations that are associated with the accident.

Ensuring implementation & monitoring of Quality Management Systems’ requirements into the organization’s processes. Take review of Quality and OHS Management system objectives and its progress

Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.

To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.

Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.

Shall lead the response to any emergency in co-ordination with the outsourced team as per the Emergency Response Plan, during normal duty hours.

Shall ensure risk assessment is conducted of all activities in consultation with on ground staff and adequate control measures are planned and implemented on site.

Getting internal audit done through the vendor audit team.

Job Info

• Job Identification 1989
• Job Category Operations
• Posting Date 08/04/2026, 10:46 AM
• Apply Before 08/23/2026, 06:30 PM
• Degree Level Any Graduate
• Job Schedule Full time