General Manager - Design

Livspace; Ahmedabad District; Sur place; INR 2 500 000 - 4 000 000; Plein temps

Résumé du poste

Livspace is seeking a General Manager - Design to own the region's revenue and oversee growth metrics. You will manage initiatives from product launches to process improvements, and lead a diverse city team of managers and designers.

The role requires strategic leadership, strong communication, and deep knowledge of the interior fit-out industry to deliver design excellence and customer satisfaction. This is a senior leadership position guiding regional design strategy.

Qualifications

• B.Arch or equivalent degree in design; MBA is a plus.
• At least 6–7 years in interior fit-out business with revenue-generating teams or design services sales.
• Strong written and oral communication; ability to convey requirements clearly.
• Structured thinking and analytical ability; thrives in a fast-paced startup environment.

Responsabilités

• Own regional revenue and key growth/performance metrics for the region.
• Lead and develop a city-level team of design managers, territory area managers and designers.
• Drive design quality, timely sign-offs, and high customer satisfaction.
• Be the city voice inside Livspace to feed feedback for continuous improvement.
• Expand design products/services across the region and optimize vendor relationships.

Connaissances

Leadership

People management

Analytical ability

Communication skills

Customer empathy

Strategic thinking

Team motivation

Formation

B.Arch or equivalent in Arch/Design

MBA (added advantage)

Description du poste

External Description

As an General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
• Have a strong understanding of both the design requisites and customer experience required to maximize business results.
• Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).
• Developing the ecosystem for successful Design experience both for the internal teams and the customers.
• Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
• Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
• Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

External Skills And Expertise

• B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.
• Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers.
• Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
• Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.
• Strong leadership and people management skills (direct team reporting in past roles a must)
• Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
• Deep understanding of interior fit-out industry, processes, market trends etc.
• Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, IDs, LPs etc.
• Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
• Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
• Be the Livspace leader in the representative region. Be hungry, humble and lean.