General Manager-Design

Livspace; Ahmedabad District; Vor Ort; INR 2.400.000 - 5.400.000; Vollzeit

Zusammenfassung

Livspace is seeking a General Manager - Design to own the revenue of a region and lead growth across design, product launches and customer experience. You will build and mentor a city-based team of BMs, TAMs, IDs and designers, driving design quality and operational excellence.

The role requires strategic thinking, strong communication, and a deep understanding of interior fit-out markets. You will translate customer needs into scalable processes, partnerships and catalogue improvements to boost

Qualifikationen

• B.Arch or equivalent degree in Architecture/Design.
• MBA would be an added advantage.
• 6–7 years in interior fit-out with revenue-responsible roles.
• Strong written and oral communication skills.

Aufgaben

• Own regional revenue and lead growth & performance metrics.
• Drive product launches, process improvements and category expansion.
• Build and manage a young city team of BMs, TAMs, IDs, LPs, designers.
• Own Design closure quality for Livspace catalogue products and services.
• Ensure KPIs: design sign-offs, error-free designs, CSAT and ESAT.

Kenntnisse

Leadership

People management

Analytical ability

Communication

Strategic thinking

Ausbildung

B.Arch or equivalent (Arch/Design)

MBA (added advantage)

Jobbeschreibung

As a General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
• Have a strong understanding of both the design requisites and customer experience required to maximize business results.
• Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).
• Developing the ecosystem for successful Design experience both for the internal teams and the customers.
• Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
• Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
• Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

External Skills And Expertise

• B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.
• Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers.
• Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
• Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.
• Strong leadership and people management skills (direct team reporting in past roles a must)
• Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
• Deep understanding of interior fit-out industry, processes, market trends etc.
• Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc.
• Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
• Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
• Be the Livspace leader in the representative region. Be hungry, humble and lean.