General Manager-Design

Livspace; Mumbai; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Livspace in Mumbai is seeking a General Manager - Design to own regional revenue and steer growth across design, product launches, and customer experience.

You will lead a young city team of BMs, TAMs, Designers, and LPs, drive design closures, ensure quality, and align with Livspace's regional strategy.

The role requires strategic thinking, strong communication, and deep knowledge of interior fit-out to elevate customer design experiences.

Qualifications

• Strong leadership and people management experience.
• Ability to drive decisions from qualitative and quantitative analysis.
• Clear communication of design requirements and business needs.
• Deep knowledge of interior fit-out industry and market trends.

Responsibilities

• Own revenue and drive growth for the region through design initiatives.
• Develop, lead and manage a city team of managers, designers and coordinators.
• Lead design experience ecosystem for internal teams and customers.
• Ensure Design Closure quality for Livspace catalogue products and services.
• Meet KPIs: timely design sign-offs, error-free designs, sales penetration, C-sat and E-sat.
• Be the voice of the city and customer to drive continuous Livspace improvements.

Skills

Leadership & people mgmt

Data-driven thinking

Communication skills

Customer empathy

Industry knowledge: interior fit-out

Education

B.Arch or equivalent in Arch/Design; MBA would be an added advantage

Job description

As a General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
• Have a strong understanding of both the design requisites and customer experience required to maximize business results.
• Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).
• Developing the ecosystem for successful Design experience both for the internal teams and the customers.
• Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
• Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
• Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

External Skills And Expertise

• B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.
• Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers.
• Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
• Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.
• Strong leadership and people management skills (direct team reporting in past roles a must)
• Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
• Deep understanding of interior fit-out industry, processes, market trends etc.
• Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc.
• Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
• Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
• Be the Livspace leader in the representative region. Be hungry, humble and lean.